Wilson Tire Co.
Auto body shop in Lebanon, New Hampshire
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Called to ask about swapping snow tires. They said walk in only, we open at 7pm, come on down. Woke up extra early, waited in line and was abruptly told in a fairly rude way that they would not mount my tires because they were new tires. Their claim was that they couldn't be trusted not to damage the tires putting them on and they didn't want to be liable. What a load of ... So they will swap a used tire but not a new one from elsewhere? Oh but they will put a new tire on if you buy it from them... right. If this is your policy to try to dissuade their customers from buying tires cheaper elsewhere to later have installed locally, at least be forthright and tell you customers when they call and ask about swapping tires so you don't waste hours of someone's time and then lie to them about we might damage your tire. Oh the irony coming from a respected tire shop. My wife and I will never give these guys are business again. She's had her own issues with the Manger. They have a lot of happy customers so I'm sure they'll gloss over this but maybe you might not...
Reply from the business:
May 23, 2024Morgan, we are truly saddened to hear about your disappointing experience with the tire swapping service at Wilson Tire Co. It's clear that the information provided was not clear or helpful, leading to a frustrating experience for you. We sincerely apologize for any rudeness you encountered and the inconveniences this situation caused. Please email us at contactus@wilsontireco.com with your contact information and availability so we can better address your concerns directly. Thank you for sharing your feedback, and we hope to have an opportunity to improve your impression of our service.
Had some issues, but management promptly addressed them. There's no better sign of a great business than getting a personal follow-up by busy managers. Thx!
Reply from the business:
May 25, 2023Jon, We apologize that you believe the price for your tire was high. If you look at your invoice, you will see that the tire, installed, was $219.95, with an $8 disposal and $6.50 tpms reset. This totals to $234.45. You drove here on a completely flat tire, which destroyed your tire pressure sensor as well, which was $69.95. This brings your total to $304.40. This was more than just a tire. If you take a look online, at tirerack.com for example, you will see this tire alone sells for $265.99, without installation. You would have paid just as much, if not more, anywhere else, even going online and buying the tire. We are happy to address any further concerns you have, please feel free to contact us with any further questions by emailing contactus@wilsontireco.com and sharing your contact information and availability. Thank you. -Stephen Bisbee
Reply from the business:
Apr 25, 2024Thanks for your continued business, and the positive review!
They care about their customers
Reply from the business:
Dec 25, 2023Thanks for the Positive feedback Christopher!
They were friendly, efficient and quickly fixed the problem
Reply from the business:
Dec 25, 2023Thanks for you're business, and positive review Joe!
Good service. Took me around 1.5h on a Saturday morning, but given how busy they are, it's not unusual (there's only walk in, so that flexibility is kinda nice, you can really save time if you show up as soon as they open their store). Plus reading Google reviews ahead of time, I had that mental prep, so I brought some work with me, and they have a very nice lounge area where you can get work done. Got all season tires, will be back after 50 miles for torque check. Was given the price quote ahead of time, so that was nice too.
Reply from the business:
Dec 25, 2023Thank you for the positive review Sharanya. We really appreciate your business!
Good service! Nice people!
Reply from the business:
Nov 25, 2023Thanks for your wonderful review, Adam. We appreciate you!
I have gone to Wilson Tire for the past several years. They are the only ones I trust to put on tires. The whole crew there is amazing. They all work so hard, I always get excellent customer service there. Thank you for all your hard work!!!
Reply from the business:
Nov 25, 2023Thank you Jessica! We appreciate your business, and the positive review.
Reply from the business:
Oct 25, 2023Thanks for the positive review!