AutoZone Auto Parts
Auto body shop in Laconia, New Hampshire
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Trey was very helpful and pleasant. As a female it's nice to feel respected and treated as if I'm capable. I don't always experience that. Thank you Trey for your help!
Reply from the business:
Sep 26, 2023Hello Kendra, we're glad to hear Trey helped you out! Customer service is a priority for us and we appreciate you taking the time to let us know how we're doing. We hope you visit us again soon!
My husband tan into an issue with a battery in our boat. He went to the store and worked with Ryan. Ryan was the kind of helpful you don’t see anymore. Assessed the need for a whole new battery and then actually hopped into the boat and helped put it in! Thank god since we didn’t have the proper tools! He saved our day and restored our faith in people! Thank you Ryan, your extra effort was shared with all of our friends! Amazing!
Reply from the business:
Aug 26, 2023Thanks for the shout out, Colleen! We're glad Ryan was able to help your husband out. We know we have the best crew around and we take great pride in our customer service. Thank you for trusting AutoZone.
Jhon the store manger bounces between the Laconia store and concord store and does great work at both. He has been extremely helpful and honest when it comes to handling my concerns. He is a tremendous example of how to handle a customer when dealing with an issue. Even when talking about general tech stuff about vehicles he puts his best past experience and knowledge on the table to help you trouble shoot and issue within reason. Furthermore he resolved an issue his employee caused me without issue and in a timely manner. More employees can learn a great deal from him. Definitely love coming to autozone now given this experience.
Reply from the business:
Aug 26, 2023Thanks for the great feedback, Kieran! We love hearing about our great team. Customer service is a priority for us and we appreciate you taking the time to let us know how we're doing. Thanks for trusting AutoZone!
Reply from the business:
Jun 26, 2023We appreciate you taking the time to leave us a rating, Tyler. We want to ensure that our team provides you with excellent customer service, and it seems like we missed the mark. We'd like to know where we fell short and we'd appreciate if you emailed us at customer.reviews@autozone.com. Thank you for checking us out.
They always get what I need and are willing to help
Reply from the business:
Jun 26, 2023We're glad to know you've had good experiences with us, Keith! We want to make sure we are providing excellent service and the best automotive products. Please reach out to us at customer.reviews@autozone.com if there's anything else we can do to improve. Thank you for sharing your feedback and shopping at AutoZone!
Great
Reply from the business:
May 26, 2023We're glad you had a great experience at our store, Lauretta! You can always count on us to help you out with your automotive needs whenever you need us. Thank you for trusting AutoZone!
Thank you so much Joey! Joey went above and beyond my expectations for customer service. He helped me pick out the best rotars i will need for my car. He was very helpful and made sure i had everything i needed to switch out my break pads and rotars for the first time. Very patient and understanding 10 out of 10 will be the place i get my car parts from for my car! Excellent work Joey!
Reply from the business:
May 26, 2023Thank you for the shout out, Domanick! We love to hear about our fantastic crew and their hard work. We want to make sure we're providing you with excellent customer service. We look forward to helping you again.
