Thank you for your feedback, Zoey. We apologize if you had a negative experience during your time with us. We take all reviews seriously and we will address this issue with our team to ensure better service in the future. If there is anything else we can do to improve your experience, please don't hesitate to reach out to us. We value your business and hope to have the chance to make it up to you in the future. Thank you for choosing Leon's Auto Center.