Silver Arrow Service
Auto body shop in Hudson, New Hampshire
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Spoke with Rick the manager, agreed on 1 hour repair, to clean and "free up"a sticking brake part. 24 hours later, told only one brake was working, one brake was "frozen", ball joints were leaking, repairs would cost $1900 plus for complete brake job front and rear, NOT including replacing "leaking" ball joints. Removed wifes car asap and brought car to genuine 5 star auto repair shop. Were told all the brakes were working, ball joint, " boots" were full of grease and not leaking, and I would need rear break pads and drums in 6 months, but front breaks were like new.
Excellent attention to detail.
Reply from the business:
May 23, 2023It's the little things that matter most. We take great pride in our work Thank you for the review David The Silver Arrow Team
Love this place! They go through any issues in detail and provide pictures of defaulty parts so you can see exactly what the issue is. Always feel comfortable leaving there knowing the issue has been resolved.
Reply from the business:
May 23, 2020Thank you Linda look forward to seeing you next time.
Another Satisfied Service experience. Their experience and knowledge saved me large repair bill 90% of repair shops would have just done unnecessary work. These guys are great 👍
Reply from the business:
May 23, 2023Thank you Bob we appreciate your Business. The Silver Arrow Team
Been a customer of them for a years and I will always trust them with inspection or anything they notice that other places missed
Reply from the business:
May 23, 2023We strive to be the best, Thank you for all the years of trust Heather. See you at your next visit The Silver Arrow Team
Great service and very knowledgeable. Always flexible on scheduling. The guys at Silver Arrow really care about the quality of their work and will go the extra mile to make sure the job is done right. I highly recommend them.
Reply from the business:
May 23, 2020Thank you for the kind words Doug, see you next time
Trustworthy place and very affordable
Reply from the business:
May 23, 2023Thank you for the Kind words Heidi The Silver Arrow Team
If you're hood rich and bringing in your lambo here, you won't mind spending dealership prices, but if you're an average consumer looking for your state inspection, don't bother. They use the inspection as an opportunity to report a list of items. I had no problem replacing the bulb (good catch), but to say I need 4 other items on a car that just received a vehicle safety inspection 2 months ago in Massachusetts seems a little extra. To butter me up, he offered to not put a rejection on my car and to give me a "free" sticker if I came back after getting the ~$3,000 in repairs he suggested. I went to another place and passed no problem.
Reply from the business:
May 23, 2023We strive to make every interaction a pleasant one. While we service High-end vehicles, we primarily work on clients' daily drivers, and as you can see from our reviews, we are very fair and honest. Upon completing, your state Inspection, My advisor and Technician brought you into the shop to show you the items that would not pass in New Hampshire. The four safety items the Technician pointed out and showed you were loose ball joints and a worn serpentine belt. While the vehicle was on the lift, we provided you with the bulb and allowed you to replace it, which we don't ordinarily do. Ball Joints are a safety item for inspection because if they fail, you will lose control of the vehicle. The Belt is also a safety item as it could fail and cause loss of steering. We never provided you with a written estimate as you were in a hurry and declined to wait, so I'd like to know where you got the $3000 estimate. The state of New Hampshire does not do Rejection stickers. The Service Advisor informed you that you have 60 days to complete the repairs. Upon paying for an inspection, you can return to the station that failed your vehicle for no charge. If you want to discuss this further, please call the shop at 603-566-2075 and ask for Josh. I will be happy to talk more in-depth. Here is a link to the Inspection laws we must abide by. http://www.gencourt.state.nh.us/rules/state_agencies/saf-c3200.html
