If I can save anyone the time and headache, I advise that you DO NOT bring your vehicle to this company. I thought I was in good hands by bringing my vehicle here and boy was I dead wrong. I dealt with Rick, who informed me that they will assess my vehicle right away and get to working on my car, gave me a set deadline when my vehicle will be done. Everything Rick was telling me seemed promising. When I went in to sign paperwork, I was asked if I wanted to receive text messages about updates on my vehicle. I received a text message just within about 1-2 days after dropping off my car. The text stated my car is currently being worked on and everything is going as planned. I thought to myself, wow this is great, they're already working on my vehicle. My vehicle was hit pretty bad, it was parked and someone did a hit & run. Rick told me it will take them about 4 weeks to fix my vehicle. So, as 3 weeks have passed by, I decided I would give Rick a call to see how everything is coming along. Rick states that everything is going as planned and the vehicle should be done by the deadline date. As the deadline date got closer, I have not yet heard anything, so decided I would call again. Also, the girls who work at the desk (Morgan & Donna), obviously they just go by what the mechanic or whoever is telling them what to say about vehicle updates. Anyways, so I call again to see when the vehicle will be finished. One of the girls tell me, oh it will be done 1/30/24 (which is the deadline). So I go ahead and coordinate my day, leaving work early and making sure I had someone to pick up my son from school. As I am leaving for work, my gut feeling was telling me to call them again to make sure things are still going as planned. Of course as I call, they tell me that my vehicle is not finished and well, they really do not know exactly when they will be finished. Apparently Rick was on vacation, so it seemed like no one really knew what was going on with my vehicle. I was given 4 different dates as to when my vehicle would be done and when those dates came by, I was told my vehicle still was not done and they are waiting for this that and the other thing. They were just beating around the bush. Communication there is terrible. So I finally get my car back, but it is still not done. There were some minor things that needed fixing and they were still waiting for the parts to arrive, which they failed to tell me when they told me I could pick up my vehicle. So they tell me as soon as the parts come in they will call me and I can bring my car back. I stopped dealing with Rick at that point, because he is incompetent. I spoke with Dan, who is very nice, but clearly overwhelmed with his duties. He made sure I was taken care of and everything on my vehicle was done and fixed. We were still having a small issue with my gas tank door, Dan told me he would look into it and call me to bring my car back. Her asked that I send him an e-mail to remind him as he tends to forget. I have yet to hear back and I did not send an e-mail because I just do not want to deal with this place anymore. Dan was very empathetic and apologized to me numerous times and told me that obviously things with my car and communication fell through the cracks on multiple occasions. On one of those days, as I was sitting and waiting for my vehicle to be brought out, I can hear all the drama and gossiping going on between employees. One of the girls at the desk stated, no one seems to know anything around here. I could not agree more!!!