Motovated Auto Repair

Auto body shop in Hooksett, New Hampshire

4
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40 Reviews and Ratings
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Crystal Davis-Winchester

Jun 23, 2023

StarStarStarStarStar

Absolutely amazing service. Knowledgeable and honest. Worked with us, gave us advice and was totally transparent. Will be going here for every vehicle need!

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Ryan Cave

May 23, 2023

StarStarStarStarStar

Brought my SUV in with an undiagnosed electrical problem. Was treated with respect and greeted by friendly people and a puppy. While I was waiting on the repair I ended up dealing with a family emergency which required me to leave abruptly. Without asking, the owner threw me the keys to his work truck which allowed me to handle the situation quickly and easily. Got my car back a few hours later and it was as good as new. They've earned a lifelong customer with that move. Highly suggest

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Rose Williams

May 23, 2023

StarEmpty StarEmpty StarEmpty StarEmpty Star

One of my friends went to this shop. We watched his car sit in the parking lot for almost a week before it was brought into the shop. I guess we are taking out customers time for granted. I called them myself and Steve was unbelievably rude and not understanding to our concerns. When the car is finally out. Yes the check engine light was off but they did not address everything that was needed for the car and what we expressed needed to be done. Very poor job by them and by the company. The general manager was also very snippy when spoken to her when asked about the allotted time we were given in regards to the car being finished. Very ugly situation. Would never return to this so called business

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Critical Thinking

May 23, 2023

StarEmpty StarEmpty StarEmpty StarEmpty Star

Nice people, not so nice prices. $75 for an oil change. Laughable. I'll take the blame for not asking the price beforehand, but that's highway robbery. $141 total for an inspection and an oil change... $75+45=$120.. Then I guess another $21 in what... Taxes, fees, or other random things? Never again. Went here out of convenience because it's across the street. Should've just taken my business to my regular guy in Londonderry. What a joke.

Reply from the business:

May 23, 2023

Hello Nick, I'm sorry to hear of your dissatisfaction with our prices. Your vehicle takes full synthetic which is a bit more than conventional oil, also the additional price is a drain plug that we had to replace given yours was stripped. This information was fully disclosed on your invoice and total was $135.36. There was no hidden cost or charges that are out of the ordinary. Thank you!

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anton zymin

May 23, 2023

StarEmpty StarEmpty StarEmpty StarEmpty Star

Not trustworthy. Will look at your vehicle in a pinch and on a short notice, but make sure you know what you actually needs to be done and check after that it was actually done.

Reply from the business:

May 23, 2023

You had come in this morning to diagnose your brakes. Your left brake pad is completely gone and it is uninspected. After getting your approval for work to be done at 11:30, you demanded it be done by noon. We close at noon. I apologize we couldn't order the part and have it completed in a half hour.

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Lyndsay Simpson

May 23, 2023

StarStarStarStarStar

Absolutely amazing service. We were passing through from down south day after Christmas when the check engine light came on and we pulled in here. Everyone was so friendly, walked us through every step of the process they were doing, prices extremely fair. Dog friendly too—made sure our pup had water and a blanket while we waited in their lobby. Even let us borrow a phone charger. Above and beyond. Can’t recommend them enough—bring your vehicles here! You won’t be disappointed.

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drew reardon

May 23, 2023

StarEmpty StarEmpty StarEmpty StarEmpty Star

Went in here with my buddy to get a check engine light with misfiring cylinders, after a week of waiting for it they gave the car back with nothing fixed. I went into the shop to talk to the mechanic. When I went in there wasn’t a single car with an engine still in it and they wanted to take my engine too, he said it had bad valves. Took the car back home and replaced the coil packs myself and it was good as new

Reply from the business:

May 23, 2023

Drew, apparently you have the wrong shop for a review. We can't identify you in our system. Everything we bring in is fixed and diagnosed in a timely manner. I and everyone else reading this find it very hard to believe not one vehicle had an engine in it if/when you came in and that we would want to take your engine as well. This is an absurd review and would appreciate if you take it down.

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Derek

May 23, 2023

StarStarStarStarStar

I work for Amazon and I bring the vehicles to motivated and the fast with repairs so I can get the vans back on route

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Re Fi

May 23, 2023

StarStarStarStarStar

Steve and Erik were both very professional and personable. Made me feel very comfortable and very glad that I chose this repair shop. Would highly recommend it to anybody. They do great work at a reasonable price.

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Ryan Wilson

May 23, 2023

StarEmpty StarEmpty StarEmpty StarEmpty Star

“Motovated” alright. Motivated to rip you off and over charge you for parts and work you never asked to be done. They charged me & $1873.37 over the quote I was giving and agreed to before service done. The manager. I think it’s Steve. He tried to lie to me on the phone and tell me that my car needed the work or it wouldn’t be able to leave the shop but I drove it there just fine. I’m out of 2 grand and have awful anxiety driving my own vehicle now thinking something will brake very soon

Reply from the business:

May 23, 2023

Ryan, You are NOT a customer in our database nor have had any work done here. If you are part of the A.B. clan asking all his friends to post one star reviews to bring our company down. I highly suggest you remove your this review!!