Reply: yes, that is the work I'm upset about. You're right that the timing of my review is unusual. Do your records show what happened during my last visit? I let your manager upsell me premium brake rotors, and during the repair, the mechanic broke another important part, taking my car out of service for several days. You did your best to make up for that mistake, which is why I didn't leave a negative review at the time. But now, less than a year later, the premium rotors are in such poor condition that they need to be replaced (I will get a second opinion, but they fail the eye test and cause vibrations). Wear and tear is not your fault, but it's unacceptable for expensive "premium" brakes to have such a short life - my other 2 OEM rotors lasted 4 years. I'm living in a different area now, so I don't know how you could help. Car parts/repairs are typically much more expensive here than NH, but I can still get all 4 brakes replaced for about as much as those 2 from your shop.