Needed a repair after an accident and they were able to get me in quickly - literally the next day - to do the damage estimate and then started the repairs the following Monday. During the initial inspection, the gentleman was very thorough and walked me through his thoughts of what would need repairs. He estimated that it would take roughly 3 weeks to get all the repairs done. I was able to drop my car off Sunday night because they have a handy key drop box. The entire staff was great about communication and letting me know how my car was doing and when it might be ready. The repairs were actually finish a little faster than I was estimated - about 2.5 weeks instead of 3 - and one of the staff did a walk through with me of everything they repaired or replaced. I really appreciated how thorough they are with their work. Hopefully, I won't need more car repairs any time soon 🤞 but next time I do, Dave Illg's will be at the top of my list.

If you like to be without your car for 2 months and have several things broken extra, this place is for you! My experience... my car was rear ended and the repair was fully covered by insurance, this place was the closest one in network. When my car was "ready" after 2 months and several push backs, I needed to point out to them, professionals, what they did wrong as they cleary had problem with vision... at least they redone the job without arguing and with much better outcome later. I don't know, maybe they treated me this way becuase English is my second language and I am a woman. Anyway, will not come back, not even for their lifetime guarantee. Quality of the paint was low on the replaced part, it got scratched after one ice removal. Also, I needed to replace windshield side panels after their repairs, as they forgot to say they broke them and I found out it at car wash when it just fall off! I did it myself ($150 for parts + YT video).

I picked up the car today. The work was excellent. It was completed much faster than anticipated. And the service was friendly!

If I can save anyone the time and headache, I advise that you DO NOT bring your vehicle to this company. I thought I was in good hands by bringing my vehicle here and boy was I dead wrong. I dealt with Rick, who informed me that they will assess my vehicle right away and get to working on my car, gave me a set deadline when my vehicle will be done. Everything Rick was telling me seemed promising. When I went in to sign paperwork, I was asked if I wanted to receive text messages about updates on my vehicle. I received a text message just within about 1-2 days after dropping off my car. The text stated my car is currently being worked on and everything is going as planned. I thought to myself, wow this is great, they're already working on my vehicle. My vehicle was hit pretty bad, it was parked and someone did a hit & run. Rick told me it will take them about 4 weeks to fix my vehicle. So, as 3 weeks have passed by, I decided I would give Rick a call to see how everything is coming along. Rick states that everything is going as planned and the vehicle should be done by the deadline date. As the deadline date got closer, I have not yet heard anything, so decided I would call again. Also, the girls who work at the desk (Morgan & Donna), obviously they just go by what the mechanic or whoever is telling them what to say about vehicle updates. Anyways, so I call again to see when the vehicle will be finished. One of the girls tell me, oh it will be done 1/30/24 (which is the deadline). So I go ahead and coordinate my day, leaving work early and making sure I had someone to pick up my son from school. As I am leaving for work, my gut feeling was telling me to call them again to make sure things are still going as planned. Of course as I call, they tell me that my vehicle is not finished and well, they really do not know exactly when they will be finished. Apparently Rick was on vacation, so it seemed like no one really knew what was going on with my vehicle. I was given 4 different dates as to when my vehicle would be done and when those dates came by, I was told my vehicle still was not done and they are waiting for this that and the other thing. They were just beating around the bush. Communication there is terrible. So I finally get my car back, but it is still not done. There were some minor things that needed fixing and they were still waiting for the parts to arrive, which they failed to tell me when they told me I could pick up my vehicle. So they tell me as soon as the parts come in they will call me and I can bring my car back. I stopped dealing with Rick at that point, because he is incompetent. I spoke with Dan, who is very nice, but clearly overwhelmed with his duties. He made sure I was taken care of and everything on my vehicle was done and fixed. We were still having a small issue with my gas tank door, Dan told me he would look into it and call me to bring my car back. Her asked that I send him an e-mail to remind him as he tends to forget. I have yet to hear back and I did not send an e-mail because I just do not want to deal with this place anymore. Dan was very empathetic and apologized to me numerous times and told me that obviously things with my car and communication fell through the cracks on multiple occasions. On one of those days, as I was sitting and waiting for my vehicle to be brought out, I can hear all the drama and gossiping going on between employees. One of the girls at the desk stated, no one seems to know anything around here. I could not agree more!!!

DO NOT bring your car here, seriously. They are scammers. My insurance sent me here for an estimate on MINOR DAMAGE (one car door handle was broken from being backed into) & they wrote an insane estimate totaling the car, stating the damage is more expensive than the car is worth. It’s a beautiful Audi that runs perfectly fine & has brand new brakes/tires, etc. Their estimate included a new quarter panel (the dent on mine could be pulled out by a plunger) and entirely new door + a number of unnecessary add ons upon review from another professional. Basically they wanted to offer me dirt to buy the car from me so they could turn around & sell it at auction. They would not give me another option. Now they are holding my car hostage and will not release the vehicle to me unless I “pay them for their time of taking the car apart.” They had to “take the car apart” to complete the “FREE estimate” so I am now being charged hundreds of dollars to get my own vehicle back, unrepaired in the same condition it was dropped off in. Seriously I wish I just continued to drive the car with no door handle so I didn’t have to deal with this. Dont go here.

Very responsive and quick fix

I would give 0 stars but i cant. Took my car there because of my insurance and quoted 2 weeks for repair… ended up being a MONTH and + days (second time taking it there and second time taking more than what they said). My insurance even extended my rental to the max days and that WASNT EVEN ENOUGH. I had a flight @boston and had to PAY for someone to take me because at this time I didn’t have my car nor the rental. Not even as courtesy offered a rental and after I ASKED for one; still got nothing. ‘Rick’ will be the ‘’expert’’ to tell you stuff that are NOT true just to convince you on why ‘they cant’ or why something that is NOT RIGHT -it is lol. Also if you call asking for an update they will have to call you back because they dont know… and YOU will have to call them because they dont call you. My car has ORIGINAL parts and when the first accident happened they ordered OFF MARKET parts, even tho they’ll charge your insurance like original ones. Luckily the off market piece didn’t worked out so, they had to order original ones. Also apparently they dont ‘change’ off market parts if your car has them, but will order off market for you without even letting you know. They will make you waste your time, bring a bunch of excuses and just make you deal with wtv the outcome is unless you involve and insist your insurance that the car has something wrong.

Good luck getting a call back if you try to have them make good on their Lifetime warranty! They won’t stand by their work and will just give you the run around and then not return messages! Awful customer service!