VIP Tires & Service

Auto body shop in Franconia, New Hampshire

4.5
StarStarStarStarHalf Star
40 Reviews and Ratings
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Hailey Peterson

Feb 23, 2024

StarStarStarStarStar

Had another great experience at VIP Tires& Service in Littleton NH. Dan P. did an amazing and efficient oil change on my vehicle!

Reply from the business:

Feb 23, 2024

Thank you for this wonderful feedback, Hailey Peterson! We sincerely appreciate your business and are so glad to hear Dan and our Littleton VIP Tires & Service team provided you with exceptional service. We look forward to seeing you again in the future!

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David Perry

Feb 23, 2024

StarStarStarStarStar

I had an issue getting my Tahoe alignment, but after working the issue out with the service manager, I was very satisfied with the end result. If you have any issues with the service dept, talk to Dave, service manager. He will make it right. Thanks Dave. 👍

Reply from the business:

Feb 23, 2024

David Perry, we are deeply concerned to read about your 1-star experience at our Littleton store. We sincerely value this feedback and wish to discuss this matter with you further. Please email your contact information to CChassie@vipauto.com so that we may have the opportunity to make things right.

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Anna StJohn

Feb 23, 2024

StarStarStarStarEmpty Star

I came in for an oil change. The technicians noticed my air filter had been damaged by mice. I appreciated their great service to me. I had them put in a new one and I'll probably notice a difference with my car. Thanks VIP!

Reply from the business:

Feb 23, 2024

Thank you, Anna Stjohn, for your wonderful review! We're glad to know our Littleton VIP Tires & Service team is providing you with safe, reliable, trustworthy, and friendly service. We appreciate your business and look forward to seeing you again, Anna Stjohn.

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PF

Feb 23, 2024

StarStarStarStarStar

Got four new tires here. I shopped around extensively and VIP offered one of the best deals around with their 200% price match guarantee. Above that, I found their staff to be very professional. I spoke with David on the phone who was very helpful in clearing up issues I had online. At the store Nick was on point and went above and beyond in customer service. I'm very glad I went here.

Reply from the business:

Feb 23, 2024

On behalf of all of us at Littleton VIP Tires & Service, I would like to thank you for sharing this great review about your experience! We are thrilled that you enjoyed your visit, and we look forward to seeing you again!

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CNI Global

Feb 23, 2024

StarStarStarStarStar

Great service. I couldn't make my appointment and they were able to fit me in, only 2 hours later. When I arrived, it was as if I had been coming for years: totally comfortable, laid back and the best part was playing with Cassie, the shop pup. She was quiet and well behaved for a 4 month old puppy. And stayed quiet the entire time I was there. I really enjoyed being able to give her loves because it made the time pass. As for my car, the oil was changed and I think they also topped off my fluids! And they gave me a $10 discount. It was awesome. Because I have only taken my car to dealers or 1 other places, if something wasn't done right I was know and can update. But, right now, it's 5 stars for me!

Reply from the business:

Feb 23, 2024

Thank you, for your wonderful review! We're glad to know our Littleton VIP Tires & Service team is providing you with safe, reliable, trustworthy, and friendly service. We appreciate your business and look forward to seeing you again.

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Erin B

Jan 23, 2024

StarStarStarStarStar

I've always used VIP, and recently moved to Littleton. The staff at the Littletom location is so friendly and helpful! Highly recommend

Reply from the business:

Jan 23, 2024

Erin B, thank you so much for taking the time to provide us with this wonderful feedback. We are thrilled to know that David and our Littleton VIP Tires & Service team have treated you like family. We appreciate your business, value this feedback, and look forward to seeing you again in the future!

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Gary Ghioto

Jan 23, 2024

StarStarStarStarStar

In the middle of the winter tire rush, service manager David took the time to come out to my truck and diagnose why no hot air was coming out of my truck vents. He went to check the cabin filter and found a small shopping bag blocking the flow. Serious problem solved with no charge but a smile. I trust this shop!

Reply from the business:

Jan 23, 2024

Thank you, Gary Ghioto, for your kind words! We’re glad to know David and our Littleton VIP Tires & Service team is providing you with safe, reliable, trustworthy service. We appreciate your business and look forward to seeing you again in the future.

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Bob Regis

Jan 23, 2024

StarEmpty StarEmpty StarEmpty StarEmpty Star

I brought my 2017 vehicle in for inspection. I was told it wouldn't pass as they found a ball joint with "excessive wear". Price quoted was $610 ($475 for ball joint replacement and $115 for a required alignment after repair). I told them I'd make an appointment after checking my schedule and left with an inspection failure report. Sounded expensive, so next day I visited another service center for a quote (just to compare pricing). After checking it over, he said the ball joint was fine and DID NOT require replacement! A third mechanic confirmed the ball joint was not loose, worn, or defective in any way he could see. He wondered if mechanics at VIP have an incentive to sell parts when they do an inspection. I have no idea if that's true, but I DO know VIP has seen the last of me and any of my vehicles.

Reply from the business:

Jan 23, 2024

Bob Regis, we are deeply concerned to read about your 1-star experience at our Littleton store. We sincerely value this feedback and wish to discuss this matter with you further. Please email your contact information to CChassie@vipauto.com so that we may have the opportunity to make things right.

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Kimberly Hiltz

Jan 23, 2024

StarStarStarStarStar

Everything about every experience I’ve had at this location has been amazing! From tires, to oil changes, to diagnosis of issues, to repairs…they have the best customer service! They’re competitively priced, scheduling is convenient, and their service techs are knowledgeable! Dave is the best! He is always willing to take extra time to explain things and present various options to fit my budget! Customer for life!

Reply from the business:

Jan 23, 2024

Thank you, Kimberly Hiltz, for your kind words! We’re glad to know our Littleton VIP Tires & Service team is providing you with safe, reliable, trustworthy service. We appreciate your business and look forward to seeing you again in the future.

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paula shannon

Dec 23, 2023

StarStarStarStarStar

I bought tires here two yrs ago and they are still in good shape. I love how you can go in and get air in your tires free of charge. When it got real cold, my light came on. I called and I was able to come right over. The guy was very polite and friendly.

Reply from the business:

Dec 23, 2023

Thank you so much for this wonderful feedback, Paula Shannon! We sincerely appreciate your business and are so glad to hear our Littleton VIP Tires & Service team provided you with exceptional service. We look forward to seeing you again in the future!