O'Reilly Auto Parts
Auto body shop in Franconia, New Hampshire
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It's like you are Bothering them
Reply from the business:
Feb 25, 2024Sorry to hear about your experience, Ross. We work to provide our customers with helpful and friendly service with team members ready to assist you, so we will look into correcting this issue to serve you better in the future. - O'Reilly Auto Parts
Helped me out of a bind, good customer service!
We have bought most auto parts here. That is until today when I was asked by my husband to return a $5 part WITH a receipt. The associate refused to give me cash because the transaction(over 2 weeks ago) was with a debit card. I told him it was my husband's card and I was expected to make a second trip in order to get my refund. This is horrible especially considering it was an employee at the store that gave me the wrong part to begin with. A return policy like that on a 5 dollar item? We are buying our parts elsewhere from now on. Also...teach your associates the difference between a hangar and an insulator. Their lack of knowledge cost me 6 bucks plus a round trip to the store!!!!
Reply from the business:
Jan 25, 2024We’re sorry to hear about your experience, Rachael. We strive to deliver the best customer service to all of our customers, and we hope you’ll give us another chance to meet your needs in the future. - O'Reilly Auto Parts
More expensive and in very drug infested city. I'll go to the next county next time. I only deal with O'Reilly's and Chevy dealers. No back yard mechanic for me lol
Reply from the business:
Jan 25, 2024We are sorry to hear about your experience at your local store. We thank you for bringing this issue to our attention to allow us to look into this further. - O'Reilly Auto Parts
Everytime I go in the sales associates are very pushy and when I talked to the service CTR they as well seemed not very knowledgeable but tried to get me to bring my vehicle in for them to work on the quotes were outrageous
Reply from the business:
Dec 25, 2023We’re sorry to hear about your poor experience at this location, Ally. We strive to offer excellent customer service but realize that sometimes we fall short. We hope you’ll give us another opportunity to meet that goal. - O'Reilly Auto Parts
Just stopped by to pick up some lug nuts. No issues.
The used motor oil return always seems to be full when I visit this location. It was again when I visited on 8/27/23 at approximately 12:45pm. The assistant manager likes to give me attitude about it as well. I have to wonder why I spend my money here.
Reply from the business:
Sep 25, 2023Thank you for your honest feedback, Chad. We look forward to correcting this and serving you better in the future. - O'Reilly Auto Parts
