Key Collision of Rochester
Auto body shop in Effingham, New Hampshire
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Top notch experience at Key Collison in Rochester. They completed the job much quicker than expected, which was a nice surprise. Their communication was terrific throughout, and it was also convenient to have a link to check the status of the repair online. Most of all, the people here are great. Laurie was just so sweet and pleasant to work with. Mike was great in explaining the work needed and making sure i felt comfortable and had a chance to ask questions. Mr car looked great when I got it back! Thank you for the terrific work!
A deer ran into my car door and all I have left to remember the moment is the photo and memory. Fantastic work. Car came out looking great and got it back sooner than expected.
Great place to have your car put back together. Awesome!
Timely fix for what I had done. Great communication.
These folks are wonderful! The work was top notch - the paint was matched perfectly. Even though it wasn't ready when expected due to circumstances beyond their control, they kept me informed and were very friendly. This is the 2nd time we've had them work on our vehicle and I highly recommend them.
Not a good experience this time with an insurance claim for accident repair. They have done well in the past with easier non-insurance repairs. Car dropped off on 12/12. Found out it was totaled on 1/9 a month later after several calls to both the shop and insurance. The repair quote after their "tear down" was more than double the initial quote and I never really got a clear explanation why. It was a dent to a rear door. No broken glass and it could still be driven. It took them another 2 weeks to issue the manual refund check to insurance for the initial amount paid out. I am still waiting for that to get to the insurance company so I can get paid. I had to do all the follow up. They never reached out to me with updates. Lesson learned to not sign over an insurance check to the repair shop until they complete the work!