
Skip's Garage Service and Auto Repair
Auto body shop in East Hampstead, New Hampshire
0
0 Reviews
Tried working with these people over many months. Due to couple unforeseen, I had to cancel. Rather than waste their time bringing a vehicle that wouldn’t pass. find out that I have two recalls and tried to give a local shop the ability to help me out and support local. Unfortunately, they tell me my vehicle is now too old more or less my money Is not enough for them. I’m taking my business elsewhere and I’ve heard other local truck, drivers and properties are doing the same.e only reason I tried is they were so close to where I am. Jokes on them either way.
Reply from the business:
Oct 23, 2023Craig we were surprised at your review as we have never seen your vehicle. You had an inspection scheduled that you canceled numerous times. You also spent hours here discussing things with our mechanic at no charge. You called the local Ford dealership and others that told you the vehicle was too old. We never said anything about the vehicle being too old just that we weren't equipped to do the work you needed. We felt we have been very helpful and upfront and we are sorry you don't feel the same.
First time at Skips. Very nice people and great service Easy to talk with.
Reply from the business:
Sep 23, 2023Rhonda we appreciate you giving us a chance and for your great review. We hope to see you again.
They do great work, approach the jobs with reason, and work to help their customers by not nickel and diming them.
Reply from the business:
Aug 23, 2023Kyle well said. Thanks for the great review.
Everyone they employ are friendly, knowledgeable and helpful. Amanda has taken great care of us for several years. We trust them and highly recommend their services.
Reply from the business:
Aug 23, 2023Violet thank you for the wonderful review and kind words. Amanda and the entire team do such an amazing job and it's no wonder so many people choose Skips
Reply from the business:
Jul 23, 2023Gene thanks for the high marks
Love these guys!
Reply from the business:
Jul 23, 2023Holly thanks for the kind words and great review!
Skip's Garage provided exceptional service regarding my Ford F-350 diesel truck. My batteries were in need of replacement as my truck would not start. They accommodated me the same day I called. As for going above and beyond, they recommended a restaurant within walking distance. They picked us up from the restaurant due to a downpour (which they didn't have to do). They also recommended an air filter replacement as my old one was beyond serviceability. The people working here are professional, courteous, and proficient. I can't recommend their service enough. They have fair prices and even provided me a military veteran discount. Thanks Skip's Garage! You made a definite positive effect on me.
Reply from the business:
Jul 23, 2023Wow thank you for your amazing review Dennis. We truly do try to go above and beyond. The military discount is our way of saying thank you for your service.
Got a suggested for you on Facebook ad from skips garage back to school special oil change tire rotation multi point inspection for 46.95 great right !! Made the appointment for a Friday left on envelope call me when ready after three phone calls from skips confirming just a oil change the type of oil to be used and to be notified that my car shouldn’t be driven because of dangerous tire condition so the tires were not rotated and that my low air tire pressure was on that my bill ended up being double $85 because they had to use synthetic oil. Got home with my vehicle saw that they didn’t add air to said “dangerous” tires and didn’t give me a check off sheet as to what they did for a multi point inspection other than recipt saying oil was dark and front and rear tires need to be changed. So with this being said I got a second opinion about my tires from another ASE certified mechanic that said that they would have at least rotated my tires but plan on changing them sooner versus later and would have at least made sure that all the tires had the right amount of air in them. Bottom line to my review is cheaper isn’t always better in response to my review funny how you say with thirty years of experience not ASE certified nor do you say that there isn’t a check off sheet that your garage provides for regular maintenance every certain thousands miles plus I never disagreed to the cost of the oil but not doing any of the said things in package very shady it’s funny when you get a negative comment on your special packages you delete all the comments the truth will never hurt you I could and would have shown receipt of tires that were just put on that same car at the same time last yr it’s pretty bad when I can’t even give a little guy business and as far as my tires being so dangerous I’ll keep you posted as to when they blow up.!!
Reply from the business:
May 23, 2023Dennis, we're surprised to see your review. You did visit us with the online coupon which clearly states does not include Full Synthetic oil. We called you before performing anything to tell you what the price would be and you ok'd the work. Also your tires have the metal beads wearing through and we felt should not be driven. We made this clear to you that our mechanic (with over 30 years experience) didn't think it safe to rotate or do anything with tires, and rather put the money towards buying new ones. We felt we made all work being performed and charges very clear up front before performing any work. We're sorry you felt disappointed in this.
Great place! Very well organized. We didn't end up having work done there. But customer service was extremely helpful in researching the issue and getting us to the right place, to get it fixed. Will definitely go back there to have work done in the future!!
Reply from the business:
May 23, 2023Thank you for the kind words and positive review. Our team really goes above and beyond to help when they can. We hope to see you in the future.
Good people honest
Reply from the business:
May 23, 2023Thanks for the great review Stephen