Very polite & knowledgeable. Did my inspection & explained about maintenance for my car th as t should be done going forward

Check Engine light appeared on my Dodge Journey on Thursday, Jan. 18. Dealer could not look at my SUV until Jan 30. Husband suggested I drop into VIP. Very happy I did! The VIP team quickly diagnosed the problem and assured me my vehicle was safe to drive. I was offered an appointment for the next day. When I was unable to do that, I was offered a Saturday appointment if I could come in early and leave the car for the day. A perfect solution for me! Service Manager Corey was efficient and friendly. He updated me with status and also treated me as a person, a big contrast with the dealership. Going forward, VIP has my maintenance business! Maryevelyn Monty Pilotte

I have a Jaguar and the service is absolutely above and beyond exceptional compared to the dealership that I purchased this at and that is Jaguar itself. Also my sons 2006 BEAST of a car .Gary, goes beyond any expectation I could ever have , from scheduling my service to fit MY need, cost comparison for requires services, & no matter what my “emergencies “ are his professionalism and demeanor is consistent and brings me back to reality. Honest with integrity, friendly yet explains the fine print so there is NO back handed added zeros! I have even seen him roll up his sleeves and help when staff was short and order slips were stacked tall! I have been coming here to VIP Concord for over a decade and seen many people come & go,and I really hope corporate is grooming Gary to stay for a long time, he brings quality service with that old school attitude of going the extra mile you don’t seem to get anymore.I mean think about it, I bring my Jaguar here , this has to say how much I trust in his service and care towards my vehicle. He also personally makes sure every time my vehicles are done with any service, that they are cleaner than I brought it in, the service is fast and efficient, I was comfortable if I waited , I had a local ride If available, once we even ordered lunch for delivery! The waiting room is cleanly, especially for a “car garage “ lol and the way the staff all seem to get along just adds to the friendly atmosphere… So , for all the years coming to Concord VIP, the service certainly has leveled up a few 100 with Gary … (and that’s being conservative) He is definitely the face and “go to “ guy at VIP ! Which brings the momentum of all who work with him to higher standards and quality levels …it’s infectious to work with someone of quality and so positive… Thank you for all you do Gary !