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Bruce Cochran

May 24, 2023

StarStarEmpty StarEmpty StarEmpty Star

Two stars are more than I originally intended to give these guys after my run in attempting to help a friend buy a used Mustang. We road tested this vehicle a week ago and the only complaint was a brake pulsation slowing from 50 mph down.. The sales manager Mark Parker asked the usual question " what would it take to get you to take the car today" ?? I told him the rear brake rotors were rusty and it felt like the rear brakes were creating a brake pulsation when slowing.. He said that was no problem as the car still needed to go through the shop and they would take care of it.. Calling back the next week we were told the car was all set and they wanted a "Non Refundable" deposit to hold the car.. We probably should have called off the deal then !!!! We drove back out to the dealer ship to buy the car, and I noticed the brake rotors were still rusty and I asked to take the car for another ride as I didn't think the issue was addressed.. When I got back from the road test and told them there was still a problem, they brought us to the Service Writer to see what they found when looking at the car.. We were told everything was inspection legal, but it would need Rotors to solve the pulsation.. Wouldn't that be considered a SAFETY ISSUE ?? We then had the luxury of speaking with Mary, the owner who checked into the cost of repairs and upon return told us there wasn't "Money in the Deal" to fix the brakes.. WOW !!! When I told her I would offer up this dissatisfied Google Review, she said " If you are going to give me a bad review, I am not going to sell you the car".. The lady buying the car agreed not to give her a bad review, BUT, I didn't !!! We did end up leaving with the car at their full asking price and will have to get the brakes repaired on our own for $400-$500.. So, come to find out Mark Parker had been fired and even though he had told us "No Problem" in front of our sales person, apparently that didn't make any difference to Mary MacDonald.. In closing, if you intend to do business with this dealership, make SURE you get any conversations/deals in writing !!! We probably would not have taken the car, but had already given them a $2500 "Non Refundable" down payment (which Mary did eventually offer to give back) then taken the day off to go to the credit union to get a check, then drive 100 miles to buy the car that we were told was "All Set".. I would think twice !!! I do have to add that the rest of the staff including our sales person, sales manager and service department were very pleasant and helpful..

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