We've unfortunately needed their services 3 times. 1st is a job that has been completed, 2nd is in process & the 3rd is just starting the insurance process. And before you say it (We were rear ended on 2 and one was nailed while parked.) Every interaction with them is pleasant and clear. They have not made a promise that hasn't been kept and more importantly don't make them easily. It's a body shop and stuff happens, appears & is complicated.. Above all their work has been impeccable not only in my car but my friends as well!