On their paper to sign, it says "Be told things as needed." Despite this, they didn't think after being told "I lose $300 a day and I'm desperate," to say hey "before we can even get to it for a few weeks, we are going to take it apart." Kinda important right? I thought it was just needing to replace the doors. They cost me thousands and when I asked them to kindly put it back together because I never would've approved of this. Due to them saying you have an appointment today, but apparently I was 100 in line?! That's not how appointments go. I show up, you fix it. Not take it apart weeks before when you aren't fixing it possibly causing the person who was frantic about doing this speedily. Agreed to a week and half because I had no choice. Then it almost took 3 weeks. That's $6200 they cost me and I even told them I needed it so I didn't get evicted and/or lose my insurance and car. They laughed and showed 0 compassion despite their egregious errors. Didn't follow their own rules of communicating when necessary, first come first serve, and they laughed?! These people shouldn't be in business. Toxic af.
Reply from the business:
Mar 23, 2024Shinta, My name is Dan and I am one of the owners at Eastern. Could you please contact me to discuss your repair? I'm unaware of any paper you signed that is written, “Be told things as needed”. We do not have the ability to know what parts are available, or when we may see them till ordered. The vehicles are dissembled when they arrive allowing us to see all damaged parts to order. With your doors being damaged, we cannot disassemble them and put them back on to wait for parts. This would be unsafe; I would not allow it and the insurance company will not pay for this process to be done 2 times. All dealerships are connected through parts networks. If the part is unavailable at our dealer, they try to locate them for us. If on backorder, we have to wait till it is shipped to our dealer. All of us at Easter, are trying to repair all the vehicles as fast as safely possible. We have had vehicles that have had to stay here waiting for a seatbelt for 3 months. They cannot be released. My apologies if your repair took longer than we all would like, but some things are out of our control. Please contact me to discuss this matter. Thank you, Dan.,