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Next Level Automotive

Auto body shop in Bow, New Hampshire

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40 Reviews and Ratings
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Hannah Brennan

Mar 24, 2024

StarStarStarStarStar

Next Level Auto is the only place I trust for our cars. They're reasonable, honest, and accommodating. I can't recommend them highly enough.

Reply from the business:

Mar 24, 2024

Thank you for trusting us with your vehicles Hannah. We value your loyalty.

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Molly McCarte

Mar 24, 2024

StarStarEmpty StarEmpty StarEmpty Star

I started bringing my car to Next Level Automotive mid 2023 and I had only good experiences until the last time I had an appointment. Some of the blame can be on me for not wondering why they never had me sign anything confirming the services but I felt slightly taken advantage of after my last experience there. I was recommended to replace my struts because my car hit 100,000 miles but I could not afford it at the time so I decided to just get an alignment (which was recommended as well). I had put alignment with suspension in the description for my appointment not knowing that suspension meant the replacement of my struts. I feel as if I should’ve been reminded before my appointment that it was a $2,000 service, not everyone just has $2,000 ready to go. As a person who doesn’t know a lot about cars, how was I supposed to know suspension meant struts. So if you do go to Next Level Auto for your car services I do recommend double checking what you are getting done before the appointment.

Reply from the business:

Mar 24, 2024

Molly, thank you for the review. When you had come in and we recommended the struts due to mileage and the manufacturer recommendations. When replacing the struts an alignment needs to be done to get the suspension aligned correctly. That did you Declined the work due to finances, as you stated here. Then the confusion came when you scheduled the appointment and put alignment with suspension, we used the quote for the previously declined work. We also take blame for not confirming the total price again for the struts and alignment. So when you were surprised at time of pick up, we did the best we could to discount it down 14% off the whole job. We have completely changed our process as we stated we would and we now send all clients a digital estimate that they can review, accept or decline every individual repair and then electronically sign. We are sorry that this happened on your last visit. We truly valued you as a client and we know that we took this as a learning lesson as well and we hope you will give us another chance at earning your business. We did not take this lightly and instantly adjusted the cost for you as much as we could and changed our process for everyone. Please call if you have any further questions or would like to discuss this further. Thank you.

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Sonny Burns

Feb 24, 2024

StarStarStarStarStar

Very professional

Reply from the business:

Feb 24, 2024

Thank you Sonny! And thank you for trusting us with your vehicle.

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Brian Nebesnak

Feb 24, 2024

StarStarStarStarStar

Top notch place that gives honest estimates and has phenomenal customer service. Hands down best shop in the area.

Reply from the business:

Feb 24, 2024

Thank you Brian. We strive to make it easy and hassle free. Look forward to seeing you in the future.

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Krystle Biron

Feb 24, 2024

StarStarStarStarStar

My husband & I recently found ourselves there looking for a close to last minute inspection on my husband’s truck & they were very willing to fit us in on such short notice. Right from the phone call encounter to walking in the doors was just a welcoming atmosphere. Everyone was personable & helpful, we have a return appointment tomorrow for my car & it’s inspection it’s a place you can bring your vehicle’s to & know they will give you good, honest service.

Reply from the business:

Feb 24, 2024

Thank you Krystle. It was a pleasure to meet Shane and yourself and we looking forward to assisting you with your vehicles. We want you to feel at home when you're visiting us and value your feedback. Thank you again.

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George Fla

Jan 24, 2024

StarStarStarStarStar

All I can say is Amazing 🤩

Reply from the business:

Jan 24, 2024

Thank you for your loyalty George!

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William Ennis

Jan 24, 2024

StarStarStarStarStar

Reply from the business:

Jan 24, 2024

Thank you! We hope to Help service your automotive needs in the future.

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Jenny Neveln

Jan 24, 2024

StarStarStarStarStar

Such a great experience! I highly recommend bringing your vehicle here!

Reply from the business:

Jan 24, 2024

Thank you Jenny! We're glad we were able to assist you with your vehicle and look forward to working with you in the future. Hope you have a Happy New Year!

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Quinn Adams

Jan 24, 2024

StarStarStarStarStar

Extremely professional and knowledgeable staff and technicians! Next level automotive really is next level! They don’t just slap an inspection sticker on your car and call it a day, they thoroughly inspect and check every important component of your vehicle! Very impressed with the quality of the service.

Reply from the business:

Jan 24, 2024

Thank you so much for your feedback Quinn. We are so glad that you had such a good experience here at Next Level. We look forward to assisting you in the future with your automotive needs.

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John Stroh

Dec 24, 2023

StarStarStarStarEmpty Star

The service was good but, it seems like it's under new ownership. The same people don't seem to be there and, I'm wondering if certain services needed to be done. I trust them highly because of my past experiences. Just question any add on unknown repairs. In other words, know your vehicle..... just an update from my last post. They reached out and realized they didn't send an inspection report. I now have it. They're the same owners, just upgraded. They care about you and your car and do their best to keep you well informed of potential problems. Very appreciated. I trust them and recommend them highly. Going there again to fix issues before they become costly. Hope I see the owner soon to shake his hand for being upstanding and true to his word...a rarity these days. Went back to Next Level to figure out why my car was having issues with starting. They did a system check and corrected the problem. If you want your vehicle taken care of like it should...go to these guys. They're very good at what they do.

Reply from the business:

Sep 24, 2023

Hello John, thank you for the review. I can assure we are the same owners. A year ago we also added in digital inspections, so you should have pictures or videos with any recommended services or repairs. If you did not receive that with every visit or would like to discuss this further, please call and speak to Shawn or Eric. Thank you, Shawn 603-227-6845

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