Write a Review

0

0 Reviews

Clear Search

Google

Ray Wheeler

May 24, 2024

I dropped off my truck that needed a battery. I walked to a Walmart. Came back and the battery was all set. Then I was informed about a AAA discount. I was very satisfied with the entire process.

Thank you for this wonderful feedback, Ray Wheeler! We sincerely appreciate your business and are so glad to hear our Haverhill VIP Tires & Service team provided you with exceptional service. We look forward to seeing you again in the future!

Google

Mike Obrien

May 17, 2024

We're so happy we've provided you with such a wonderful experience, Mike Obrien! We look forward to providing you with reliable, trustworthy tire and auto repair services in the future!

Google

PAULA DOHERTY

May 17, 2024

Very prompt, professional and pleasant

Thank you for this wonderful feedback, Paula Doherty! We sincerely appreciate your business and are so glad to hear our Haverhill VIP Tires & Service team provided you with exceptional service. We look forward to seeing you again in the future!

Google

Amy Pyer

May 10, 2024

I had just an alignment scheduled for early morning..I was surprised it was in spec.the guy said no charge.i thought that was really decent.he said it could feel diffent because if the tire wear.so I asked if they had time for a rotation and he said sure.was out of there shortly after.thank you so much.

Thank you, Amy Pyer, for your wonderful review! We're glad to know our Haverhill VIP Tires & Service team is providing you with safe, reliable, trustworthy, and friendly service. We appreciate your business and look forward to seeing you again, Amy Pyer.

Google

gaelan russo

May 10, 2024

They lied to me and multiple people I know about what they can do, they told me they could swap 2 tires and then I got there and they told me they couldn’t.

Hi Gaelan, our Woodsville team is always looking out for the safety of our customers and their vehicles. We will always make recommendations for your vehicle that protect you and your investment. It is recommended that when you're changing out two tires on the same axle at the same time you put the newer tires on the rear versus the front. This is so that you're less likely to lose traction and fishtail, which can potentially cause you to have an accident. We can swap out 2 tires, but we're always going to put the newer tires on the rear for your safety, the safety of your vehicle, and the safety of others driving around you. If you'd like to discuss your visit further, please feel free to reach out to CChassie@vipauto.com Thank you.

Google

Liam Hadley

May 10, 2024

Can only say I’ve given these guys way too many chances. I drive 1000 miles a week for work, so I’m a frequent customer for oil changes. Not a single time have I gotten my truck back with everything checked off the list. Weather they forget to reset the service warning, or to put an oil change sticker on my windshield, something is messed up. Today I found out they put my airbox on incorrectly which caused it to run badly and stall at stops. It’s been like this for months, and they couldn’t figure it out. VIP in Williston VT had the truck fixed in 5 minutes and explained the airbox was not mounted correctly at all. Aside from my work truck, I’ve brought my car there a couple times now. First, they couldn’t figure out how to put it on the lift, second they couldn’t figure out how to do the work I needed. I got quoted $800 for them to change parts that didn’t need to be changed. I did the fix with $30 worth of parts, and even sent them the video of how to do it on the other side of the car. I’m not sure if it’s laziness, not caring, or plain incompetence but my business has been taken elsewhere. (For my truck, VIP in Williston VT because I’ve never had a single issue)

Every single VIP customer deserves nothing less than trustworthy, professional service, Liam Hadley. We’re disappointed that your experience at our Woodsville store did not measure up to this. We'd love the opportunity to discuss in further detail the issues you've been having so we can take steps to ensure that at any VIP you visit, you're receiving the same excellent service. Please email your contact details to CChassie@vipauto.com so that we may discuss ways to make this right.

Google

Jacquelyn White

May 10, 2024

Quick and friendly service with thorough communication regarding vehicle needs. Thank you!

Thank you for this wonderful feedback, Jacquelyn White! We sincerely appreciate your business and are so glad to hear our Haverhill VIP Tires & Service team provided you with exceptional service. We look forward to seeing you again in the future!

Google

Ann Russo

May 3, 2024

Went to have my tires changed. Good, quick service. Noticed after the fact that a lugnug was cross-threaded. Called for an appointment to get it fixed. Went to the appointment to find that they did not have the lugnug. Not a happy customer. Scheduled another appointment. Everyone's time is valuable and should be respected!

Ann Russo, we are concerned to read this as what you describe does not align with our company standards of superior customer service. We sincerely apologize, as you are absolutely correct - your time is valuable, and our teams should have been prepared and respected for your time. Please email your contact information to CChassie@vipauto.com so that we can discuss this further with you and have the opportunity to make this right.

Google

Diane Chase

Apr 24, 2024

We're so happy we've provided you with such a wonderful experience, Diane Chase! We look forward to providing you with reliable, trustworthy tire and auto repair services in the future!

Google

Sarah Clark

Apr 24, 2024

My VIP made it very easy to reschedule my appointment.

Thank you, Sarah, for your kind words! We’re glad to know our Woodsville VIP Tires & Service team is providing you with safe, reliable, trustworthy service. We appreciate your business and look forward to seeing you again in the future.