Farrs Auto Repair
Auto body shop in Auburn, New Hampshire
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I have been here twice and both times were horrible experiences, they look for reasons to fail your car for inspection. Car was inspected in Feb by previous owner, I went to get it inspected in March and the wheels were apparently so bad that he failed me. Also failed me for tint which passed 1 month prior. Another time I went, I left this place with NEW issues that I didn’t have before I went there, when I brought it back to be looked at they quoted me an absurdly high price and still charged me for just looking at it even though I didn’t get it fixed through them. I know this is the only place in the area but I would steer clear of them.
Reply from the business:
Apr 23, 2024Michelle, We are sorry that you were disappointed with your NH State Inspection results. As we told you, the window tint on your vehicle is not legal in this state and your tires are balding. We do not get any pleasure from failing cars. However, we do care deeply about your Safety and the Law! We gave you a handout regarding the NH RSA 266.58A rules for window tint. Your vehicle did NOT pass inspection. The tint on your car is illegal. More importantly, as per SAF C 321211.02, your tire tread depth is dangerously low. Please be careful out there. Best of Luck, Farrs Auto
Jon and his crew are awesome! They're honest and fair, and they know what they're doing! I highly, highly, highly recommend Farr's!
John and his staff are great. Very knowledgeable on all aspects of automotive repair. Very reasonably priced. Much cheaper than going to the manufacturer dealership. They also have all the specialty tools to repair any vehicle.
Reply from the business:
Apr 23, 2024Thanks so much.
Jon is very honest, straightforward and dependable. Been bringing our family's vehicles to him for years now. Great quality service, couldn't be happier. Keep up the great work!
Reply from the business:
Apr 23, 2024Thank you! We appreciate your business.
Fair pricing, good communication, polite and friendly staff; very accommodating. A different, more home-grown feel than other auto shops in the area. Recommend highly.
Reply from the business:
Apr 23, 2024Thanks so much!!
I brought my tire into his office wow John read me the RIOT act big no no. Honest mistake on my behalf however these are great mechanics last September John and crew replaced front subframe on my Ford Focus charged me less than what he quoted .Because of his behavior I won't go back. I'm a retired business owner of more than 28 years and never treated a customer the way he did .......
Reply from the business:
Apr 23, 2024Thank you!!
Reply from the business:
Apr 23, 2024Thank you!!
Reply from the business:
Apr 23, 2024Thank you!!
I had my vehicle towed here and called the next day to verify its delivery. Very pleasant young lady to deal with on the other end of the phone when I actually was not. This place was very busy and they honestly did the absolute best they could to get my car done as I communicated how dependent I was on it. Excellent customer service very hard to come by and had my car running in top condition at a reasonable cost. I highly recommend.
Reply from the business:
Apr 23, 2024Thanks so much!!