2 stars because this is partially AAA'S fault. I had been dealing with AAA since 5 pm the day before, long story short J&J called at 1030pm stating they had got the call. Speaking with the driver, and having done the job personally, instead of bringing a vehicle to the closed shop at night in the rain, we agreed to a 630am pick up so it could be in first thing as agreed upon between myself and the shop. 630-700am rolls around...no truck. I call the driver back and his phone is off. I call J&J, the woman who answered was very helpful, the truck arrived around 730am. When he left, and before I could get his attention, I noticed my truck secured with 2 straps very loose on the flat bed deck. Not impressed, or pleased with my experiance at all!