This garage has some great reviews and some terrible ones. I'll share my experience for whatever it is worth. Austin auto is not an inexpensive garage to go to. I trust Tim Austin, but some of his hired help has been bad. Tim has high standards for what is road worthy, so you won't get a quick cheap state inspection. He did pass me last year for just the cost of inspection, but this year he found many more things in need of repair. The catalytic converter needed replacement so that's $1,000 right there. The water pump needed replacement, which I knew, and he also did some break lines and a rear break cylinder. Some other rusty break and exhaust parts were needed as well. So this year it cost me $1,900, but I don't think he did any work that was not necessary. I probably would have paid more at the dealership. My exhaust system is quieter, and the breaks are much stronger. I had a small problem 3 years or so ago when my car wouldn't start. Tim was not there, and his help assumed that a new starter was needed. That turned out not to be the problem, and Tim found the correct problem later. I paid for all the work done because it wasn't that expensive, but it was an example of not so great hired help. In review, it seems that Tim Austin is a very good and thorough mechanic, and he doesn't work for cheap for a good reason. It seems to me that the bad experiences come mainly from his sometimes inferior helpers.

Austin Automotive is an excellent automobile repair shop, knowledgeable, friendly with reasonable prices and great customer service!

Seems to be a very good auto repair shop. Staff is friendly and helpful. Tim explains what he finds and lays out the options clearly. It’s nice to find a repair shop that I can trust!

It was great nice people and service.

Rip off!

This is hands down the worst business in Fitzwilliam.

They have a dangerous German Shepherd waiting for you in the front office and they won't pass your inspection without first stealing money from you.

I have been going here for my inspection for years. I have always gotten great service.

These people are horrible extortionists, DO NOT BRING YOUR VEHCILE HERE FOR REPAIRS OR INSPECTIONS. They lie about problems and upsell repairs and parts.