Eddy's Toyota Service Center
Auto body shop in Wichita, Kansas
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They told me my battery was almost dead and it was “pressing” that I replace it right away. Little did they know I’d just replaced it 2 months ago and it’s holding 100% charge. I know that because I checked it myself. And I had someone else check it to make sure. Extremely disappointed in a company that thinks they can take advantage of people by lying to get more money. I will not be returning here.
Reply from the business:
Apr 25, 2024Hi Deena, we wanted to thank you for sharing your thoughts and feedback with us. We're disappointed to hear that you were treated in a way that was less than you deserve. And we apologize for that. If you're open to it, we'd like to talk further. Please call Ashley, our Customer Relations Manager, at 316-652-2122. Eddy's Toyota | (316) 652-2222 | 7333 E Kellogg Dr. Wichita, KS 67207
Service was quick. Waiting area was decent and had amenities. Check in to check out was great. Surely recommend Eddys Toyota.
Reply from the business:
Nov 25, 2023Thanks so much for sharing your feedback about our service, Ken. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that receive the recognition they deserve. Thank you again, have a great day! Eddy's Toyota | (316) 652-2222 | 7333 E Kellogg Dr. Wichita, KS 67207
Took my Toyota Tundra in for an oil Change and some maintenance, and I have to say the customer service here was amazing! Catalina Maple is a shining star and she got me squared away took the time to break down my bills and explain to me what was going on. When I went to pay I was having issues moving my funds around and they patiently waited as I called my bank and sorted out my issues. They offered shuttle service to get me to and from my local bank and They were very helpful in resolving my issues. These people go above and beyond for their clientele and that is something you don’t see everyday in this country. This team should be praised because they got me in and out with minimal hassle despite a few set backs on my end as a customer. Very professional and welcoming. I definitely left feeling like my car was in good hands. I felt then very comfortable with this establishment. My wife had issues with her vehicle as well so that led us into buying another vehicle if we have any additional problems I know where I’m going to stop.
Reply from the business:
Oct 25, 2023Reed, it is great to hear that our service team was able to help you out! We always love to hear when our customers leave satisfied. Helping our customers in a friendly and timely manner is always our goal, and hearing that we lived up to that goal is very encouraging. Thank you! Eddy's Toyota | (316) 652-2222 | 7333 E Kellogg Dr. Wichita, KS 67207
Reply from the business:
Aug 25, 2023We're so happy to have you as a customer, James. You're welcome to come again anytime. Eddy's Toyota | (316) 652-2222 | 7333 E Kellogg Dr. Wichita, KS 67207
To the point and got the job done quite well and in a fast manner. The receptionist was friendly and although seeming a bit young was knowledgeable on what she was doing and made the process smooth. The only thing I would give it a 4 stars for is because there was a some pavement work getting done near the entrance of the shop and it was terribly hard to get around it. Might be gone now but beware of that.
Reply from the business:
Jun 25, 2023Hi Elizabeth, thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back for your next service appointment. Until then, we’re here if you need anything. Eddy's Toyota | (316) 652-2222 | 7333 E Kellogg Dr. Wichita, KS 67207
Great job. Very fast got in got out. Thanks again.
Beware that they charge $119 per issue to diagnose and that doesn't include shop tools used. This was not explained up front when booking the appointment.