Rusty Eck Collision Repair Center
Auto body shop in Waldron, Kansas
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Rusty Eck had my vehicle for 65 days. I refused delivery twice. Vehicle was returned filthy from collision shop and repairs were not complete. Vehicle was worked on the entire time with hood up and windows down. Vehicle engine and interior were extremely dirty/filthy upon delivery. TPMS system was not set as it should have been due the damage sustained from vehicle collision and gauges were illuminated on dash. Vehicle wasn’t taken on a test drive prior to customer delivery or this would have been noticed by the tech. Shop left old damaged parts in vehicle. Customer relations and General Manager had to get involved to ensure work was completed correctly. I will never take one of my 5 vehicles there again.
Reply from the business:
Jun 24, 2023Dear Greg, We are sorry to hear about your negative experience at Rusty Eck Ford Collision Center. We understand your frustrations, and we apologize that we failed to meet your expectations. It is never our intention to return a vehicle in a filthy condition or with incomplete repairs. Rest assured that we have made changes to our processes and equipment to prevent similar issues from occurring in the future. We take customer feedback seriously, and we will use your experience as an opportunity to improve and better serve our customers. Please do not hesitate to contact us if there is anything more we can do to earn back your trust and confidence. Thank you for your valuable feedback.