Crash Champions Collision Repair Topeka

Auto body shop in Vermillion, Kansas

4.5
StarStarStarStarHalf Star
52 Reviews and Ratings
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Janice Hill

May 10, 2024

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Well ..,😔😔will be making Trip number 3 soon.... 4 car Hit and Run...🙄😩🙄😔😔

Reply from the business:

May 10, 2024

Thank you for taking the time to leave us a 5 star review, Janice! We appreciate your trust and loyalty in allowing us to repair your vehicle after a hit and run. We hope to make your next visit with us as smooth and stress-free as possible. Take care!

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Jessie Abshire

May 10, 2024

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Very nice people

Reply from the business:

May 10, 2024

Jessie, we love hearing you’re happy! Thanks for sharing your experience with us. We love earning your trust, as well as those ⭐⭐⭐⭐⭐

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Monica Sneath

Apr 24, 2024

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Was not happy at first but later found out it was actually my insurance companies fault. Derek went above and beyond to make it right and in the end everything worked out. Derek was great to work with and remained calm when we were upset. Give that man a raise!!

Reply from the business:

Apr 24, 2024

Thank you Monica for giving us the opportunity to make it right. We're glad that Derek exceeded your expectations and provided excellent customer service. We'll definitely consider your suggestion about Derek getting a raise. Please don't hesitate to refer us to your friends and family.

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Mike Baker

Apr 24, 2024

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The staff was very freindly and helpful. They went above and beyond for me in a time of need and I will be forever grateful for their assistance.

Reply from the business:

Apr 24, 2024

Thank you for your kind words, Mike! We're glad to have been able to assist you when you needed us the most. Our staff takes pride in going above and beyond for our customers. We appreciate your business and hope to see you again in the future.

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Victor

Jan 24, 2024

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Reply from the business:

Aug 24, 2023

Hi, Victor. We really appreciate your feedback and are so glad you had a great experience. Thank you for choosing our team!

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Keith Bartlett

Dec 24, 2023

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Insultingly disappointing. 1) What should have been a 4-5 week job (other professional's options) turned out to be 7 weeks. 2) I was challenged by management once they learned of my past career in autobody and the knowledge that [visual evidence] the poor quality of the interior detailing upon delivery was unacceptable and they failed in quality control for starters. 3) The day after pickup, I was able to scrutinize the body & paint work and was not surprised to fined about a half dozen hail dents that were not fixed. Along with paint nubs/dirt in the clearcoat and overpray on a door weatherstripping. 4) The hood was loose and was shaking/vibrating at high speeds. 5) The rear window defrost doesn't seem to be working. 6) Customers service at the front desk was great. However, management feels the need to tell me (the Customer) all the shop issues like being overbooked and/or short staffed. Moreover, thier personal problems that has zero relationship to my vehicle being fixed period. 7) Customer service 101, needs improvement or at a minimum training from a professional third party person. 8) I was pushed to the right on pickup about 4 times over the 7 week and 3 day timeline that it took to get my truck back with an overall letter grade of a D+ in my personal experiences and opinion. 9) Now, I will have further inconvenience by bring my truck back to have them clean "detail" it right (for real maybe) a second time around. How insultingly disappointing?! 10) in closing, I will never recommend this shop to anyone; however, I will make it my mission to info and share my disappointing experience with the likes of Better Business Bureau, Chamber of Commerce, and the common social media platforms.

Reply from the business:

Jan 24, 2024

Hi Keith, we're sorry to hear about your disappointing experience. We apologize for the delays and any issues with the quality control. We appreciate your feedback and will use it to improve our customer service and detailing process. Thank you for bringing this to our attention.

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Mark Miller

Dec 24, 2023

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Very happy so far my car is there now and my insurance is paying everything but the $500 deductible. There is a long wait for services because they are really busy.

Reply from the business:

Dec 24, 2023

Hi, Mark. We appreciate your kind feedback and are so glad you had a great experience during your repair process. Thank you for choosing our team!

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lori lahman

Nov 24, 2023

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Great job!

Reply from the business:

Nov 24, 2023

Hi, lori. We're happy to hear you had a great experience and appreciate your feedback!

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Chandalyn Voss

Nov 24, 2023

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Reply from the business:

Nov 24, 2023

Hi, Chandalyn. Thanks for your review and trusting us to get you back on the road.

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Lee Steel

Jul 24, 2023

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Reply from the business:

Jul 24, 2023

We’re sorry you aren’t pleased with your experience, Lee. We strive to make sure our customers are satisfied.