This place is fantastic in every way from start to finish. I'm not going to bash on my car insurance because all-in-all they've been great. This situation just happened to be a little ' sticky. ' The motto here is ' we make friends by accident ' , which I think is a pretty clever motto. Well, let me tell you about the ' friend ' I made. Her name is Dawn and she was the estimator that handled my body work insurance claim. From the very moment I spoke to her for the first time I knew the experience was going to be great... she was absolutely one of the most knowledgeable, caring, professional and I could go on and on. She was on my side every step of the way and she had to go through my insurance policy ( or the other partys', I'm not sure exactly ) to give them estimates of the damage and they replied back with an approval. Actually, something just popped into my head. The wreck was not my fault and ironically the other party had the same insurance company that I did. Of course the other party's claims adjuster tried to put the blame on me. She tried to twist the story as many ways as she could to catch me in a lie or whatever. She kept saying ' I can't see that in my pictures. ' Well guess what, MY claims adjuster had called me to tell me that the other partys' insurance had accepted responsibility. When I spoke to the other partys' claims adjuster that was far from the truth. She grilled me for an hour trying to get me to say the wrong thing. She also kept saying ' I don't see that in what I'm looking at ' ( Google maps ), I got out in the freezing cold rain to go take more pics so she COULD see what she needed to see. I forgot to mention that the other party admitted fault at the time of the accident and it was clearly obvious it wasn't my fault. So, let's get back to Dawn: absolutely amazing! I won't take my cars anywhere else and I will refer everyone I know who needs body work on their car to her ! I will add pictures tomorrow, I haven't taken any since I picked it up. Silly me !