My boyfriend paid off his late fees the day his car was towed. We tried to pick it up at the end of the day, we weren’t able to which was understandable. We both tried calling the next day to see if he can get his car since the car company faxed info saying he could get his car. They didn’t answer his 2 calls around 9am so I called an hour later and got ahold of a woman and I asked if we could get his car and she said I’m not talking to you since you’re not on the account. I said he’s tried calling but no one answered and she said well obviously no one was in the office. I asked for her name and she hung up on me.
Reply from the business:
May 25, 2023Our office legally are not able to discuss anyones account with anyone other than those people listed on the account as submitted to our office , and while our office opens at 9am , first thing in the morning we are very busy and do not get to everyone's call either because we our in the lot or on another call , but we do try our best to return calls for messages left and get the phone answered as best we can - Thank you