They waited til the middle of the night to take my car (which is fair, I was waiting to get paid 2 days later and catch up on payments) and the guy towing was nice enough to let me throw all of my belongings in my yard while it was dark outside and i worked the next morning. Never did tell me who he was with (besides 'the repo company') until I called the bank and asked who had my car to figure out who to pay. I called and asked how much and was told very rudely by the girl that answers the phone that I could contact my bank for that info. When I explained the bank told me to call the tow company she said, "well I don't know why they said that" extremely snarky and redirected me to the bank again. I called the bank for an itemized list of charges (and they quoted $40). When I called the repo company (after I made my appointment to pick my car back up) I was quoted $100 ($50 redemption fee?? And $25/day) when I brought up that the tow company told me to call the bank to get the price in the first place, the same girl just rudely said that she wasn't affiliated with the bank and never explained why I had to pay a $50 fee to have my property returned to me or why there was a $50 discrepancy between the two prices quoted...I understand you guys have a job to do, but the girl up front is super unprofessional and unnecessarily rude. How about before giving people the run around, you double check that the company you're towing/repossessing for has the correct cost, so people in a tough situation don't get stuck in the middle when they're just trying to get their belongings back.