Could work on customer service and being available a little more. Instead of doing a little research on what color was going to be on a project basically told me to go find the person that they talked to and for me to figure it out. It's not my job to figure it out. It's their job to inform me of the research they've done and who they've talked to or to call that person back. After telling me to go find the person because they didn't have their number I thankfully got called back to tell me that person was on vacation even though I'd already started looking for them in a general area. Vietti had told me they didn't have time for a quick Google search on something. That's hard to believe. Again it goes back to customer service. Maybe someone else in the shop can do a quick Google search on what I was asking about. That's delegation.