Very poor initial experience. We took our vehicle in for an estimate and spent roughly an hour between the dent place they sent us to and here. They talked about everything and promised an estimate. The estimate came and was missing a large number of items including the windshield that needed replaced. We pointed out the missing items and it was once again sent back missing items. We will be taking our business elsewhere due to concerns about their ability to capture issues. It was a waste of our time to go in there to get an estimate. It was your shop so please don't try to discredit us unless you have multiple businesses that send emails from a Merriam Body Shop address. We are not requesting another response from you.
Reply from the business:
Mar 24, 2024Morgan, We apologize for any issues you may have had. It seems we are not the facility you are talking about, our estimates only take about 15-20 minutes since we have to take photos for our estimator that works overnight. We've never taken an hour for any estimate including totaled vehicles. We don't have anyone in our system with your name so we can't verify that we did an estimate. If you'd like to give us more information like vehicle information we can see what issue if that was our shop. But again, we don't take an hour for any estimate. We apologize for the inconvenience but it seems this wasn't our shop.