
Goodyear Auto Service
Auto body shop in Shawnee, Kansas
0
0 Reviews
I would like to talk the owner. The place looks empty and needs business.
Took my Jeep here due to leak in my tire, they found the puncture and fixed it for my charge at all. I didn't even but those tires from them but will be my next set. Great customer service and appointment and repair took hardly any time at all. Thanks again. *Updated review 02.14.2024* I bought different tires and wheels and had them install them in they did all 4 for only $20, can't beat the service or price
Quick to find things for you to buy and add on to your total, just as quick to ignore the services you have specifically requested on your appointment. Got new tires and asked for alignment. Got the tires but they completely ignored alignment even though the night before I joked with the man at the front counter about how I know the alignment is pretty bad and asked him to fix it for me just for me to show up the next morning with no alignment made. Can't wait for these new tires to wear down insanely quick....
Reply from the business:
Jan 24, 2024Hello! Ethan. Thank you for sharing your recent visit with us. We are sorry to hear that you did not have a great experience with us during your most recent visit. We understand that having a friendly, honest and dependable staff makes for a great experience, and we apologize for anything less. We hope you give us another chance to show you we can do better. If you have any further questions or concerns you can contact us at 1-800-321-2136. We are available between the hours of 8:30 am and 5:00 pm EST Monday through Friday. We apologize for any inconvenience this may have caused you. Thank you!
Awesome Place
Joe was able to get me in last minute for a tire change after I was told over a week at another company. Great customer service and very friendly!
Price and fees for tires was higher than Walmart and Costco. They got us in on a Saturday that was a bonus. Professional staff. Pay a little more get a little more. Are Goodyear tires better than walmarts Hanook? I have no idea?
These guys work fast and do a good job. Just got two front tires and alignment, and they knocked it out in a little over an hour! Fast, easy, and a decent price point.
Called to ask for if they have specific tires for my car and the front lady answered and said I won’t find one in the 100 mike radius and this place..we’ll I called the Goodyear in Mission and they said they have it. This lady that works in Shawnee is an incompetent.
Reply from the business:
Aug 24, 2023We are sorry to hear that we'd kept you waiting, Peter. We know your time is very important and we're not happy to hear your travel plans were disrupted. We always want your travel with us to go smoothly. We strive to be respectful of your time and we're very sorry that's not what you experienced. We understand that having a friendly, honest and dependable staff makes for a great experience, and we apologize for anything less. Please know that we will continue to work on improving time. If you have any further questions or concerns, you can contact us at 1-800-321-2136. We are available between the hours of 8:30 am and 5:00 pm EST Monday through Friday. We apologize for any inconvenience this may have caused you.
Chris saw my kid coming and took advantage of a teenager and its NOT the first time Ive seen this here. She came in to get 1 tire mounted and balanced but insted came home with 2 new tires and a front end allignment at almost $500. Very much like them telling me my truck needed an alignment when it didnt; and I knew that becasue I paid someone else to do it less than 24 hrs before. The people here seem friendly but will talk ANYONE into unneeded services and con them into shoddy work. My last rotor turn then did wrong and when I stop my whole front end whobbles. I was told I would get credit for tred left on my tires and then when I wen toget new ones they said they dont do that. Buisness seems to be whoevers in charge at the given moment. They will eventually loose to the Firestone across the street.
Reply from the business:
Aug 24, 2023We appreciate you reaching out to us about this matter. We are sorry to see that this has happened. We understand that you are experiencing difficulties with the condition of your vehicle after a recent service. We would like to look into this matter and get this resolved. Can you please contact us at 1-800-321-2136? We are available Monday through Friday between the hours of 8:30 am and 5:00 pm EST. We would like to determine what options are available to you at this time. We apologize for any inconvenience this may have caused you. Thank you!