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ICS Collision Center, LLC

Auto body shop in Rose Hill, Kansas

4.5
StarStarStarStarHalf Star
39 Reviews and Ratings
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snl munroe

Feb 25, 2024

StarStarStarStarStar

Great place to work. Even better place to trust the repair of your vehicle!

Reply from the business:

Feb 25, 2024

Thank you for your fantastic review! It's always great to hear such positive feedback, especially from one of our own team members! We're thrilled that you enjoy working here and even more delighted that you trust us with the repair of your vehicles and your loved ones! Your words truly inspire us to keep up the good work and continue creating an environment that's both fun and professional. Here's to many more great experiences together, both in the workshop and on the road! Thanks again for being an awesome part of our team as we could not succeed without you! #cultureeatsstrategy #weloveourcommunity #safeandproperrepairs

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Will The Thrill

Feb 25, 2024

StarStarStarStarStar

If I could give more than 5 stars I would. I HAVE FOUND MY BODY SHOP!!!! Not only was their work exquisite, but they were completely transparent through the whole process. They took the time to walk me through everything, and stayed in contact with me in the process. Most importantly, restored my Hyundai Kona to its original form. It’s getting harder and harder to find a body shop that WILL get your vehicle restored correctly. So I want to send a huge thank you!!!

Reply from the business:

Feb 25, 2024

Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you were satisfied with our work and the level of transparency and communication throughout the process. It's our top priority to ensure that every vehicle is restored to its original form as best as humanly possible and we're delighted to know that we've met your expectations with your Hyundai Kona. Your kind words mean the world to us and serve as a great motivation for our team. We're honored to be your chosen body shop, and we look forward to serving you again in the future. #safeandproperrepairs Thank you once again for your support and for the trust you've placed in us.

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Jordan Heatherington

Feb 25, 2024

StarStarStarStarStar

ICS was very easy to work with from start to finish. Although they did not get an opportunity to repair our car due to insurance totaling it, James and his team answered every question we had and were very thorough about what the entire repair process would look like. They also handled every aspect of correspondence with our insurance company. Our experience with them could not have been any better. The facility they run is very, very detail oriented.

Reply from the business:

Feb 25, 2024

Thank you so much for your kind review! We're thrilled to hear that you had a positive experience with us, even though we didn't get the chance to work our magic on your car this time. It's great to know that James and the team were able to provide you with thorough answers and handle the insurance correspondence smoothly. We pride ourselves on our attention to detail, so we're glad that you noticed and appreciated it. We hope that you've found a great new replacement vehicle, but if you ever need our services in the future, we'll be more than happy to assist you. Thank you once again for choosing ICS and for your wonderful feedback. We wish you safe and happy driving ahead! #safeandproperrepairs

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G Cooksey

Jan 25, 2024

StarStarStarStarStar

Great company ethics.Very knowledgeable with the different systems. They repaired '17 Cadillac XT5 front-end collision and the results were flawless with all sensors properly calibrated.

Reply from the business:

Jan 25, 2024

Thank you for your kind review, G Cooksey! We appreciate your feedback and are thrilled to hear that you were pleased with our company ethics and the quality of our work on your '17 Cadillac XT5. It is our goal to provide knowledgeable and precise repair services, ensuring that all systems are properly calibrated. We are glad that you found the results of our work to be flawless. Thank you for choosing ICS Collision Center, LLC, and we look forward to serving you again in the future.

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Kristi Parry

Jan 25, 2024

StarStarStarStarStar

No one better!!!!

Reply from the business:

Jan 25, 2024

Thank you for the kinds words Kristi, we work hard to serve our clients to meet their needs!

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John Caiazza

Dec 25, 2023

StarEmpty StarEmpty StarEmpty StarEmpty Star

ICS gave me a lowball quote, that they didn’t tell me until AFTER the repair that it didn’t include the mechanical damage repair, only the body work, resulting in my daughter having to drive the car home with significant mechanical damage, placing her in danger. When I complained the “owner” threatened to call the police on me for not leaving the instant she requested as I was upset about their deceitful business practices and endangering my daughter.

Reply from the business:

Dec 25, 2023

Dear John Caiazza, Thank you for reaching out. We appreciate your feedback and take it seriously. However, after thoroughly reviewing our records spanning the past 36 months, we are unable to locate any transactions or services provided under your name. If there has been any confusion or if you used a different name for the repairs, we would like to rectify the situation. Kindly contact our offices at 316-243-7077 at your earliest convenience, and we will be more than happy to address any potential misunderstandings and gather more information to assist you further. Our goal is to ensure the satisfaction of all our clients, and we are committed to resolving any issues promptly. We look forward to hearing from you and appreciate your cooperation in this matter. - ICS Collision Center Team

Google
Brittany Sloan

Oct 25, 2023

StarStarStarStarStar

Very helpful place. Great experience

Reply from the business:

Oct 25, 2023

Thank you for your kind words Brittany! We work hard to manage our clients expectations. Thank you for allowing us the opportunity to serve you.

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Judy Schoenecker

Sep 25, 2023

StarStarStarStarStar

James and staff are great, the customer service as well as quality of work was excellent, my XC90 came back looking great, sorry I didn't take pictures, but i highly recommend ICS!!

Reply from the business:

Dec 25, 2023

Dear Judy, Thank you so much for your incredibly kind words! 🌟 We're thrilled to hear that you had a fantastic experience with James and our team. Your excitement and recommendation mean the world to us! 🚗✨ Even though we missed out on some awesome "before and after" shots of your XC90, the fact that it came back looking great is music to our ears. 📸👌 We're all about that top-notch customer service and quality work, and it's wonderful to know we hit the mark for you. If you ever need our services again or if you just want to swing by for a chat, our doors are always open. Safe travels in your sparkling XC90, and thanks a million for choosing ICS! 🚙💨 Cheers to many more miles of smiles, The ICS Collision Center Team

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Lonnie Wheeler

Aug 25, 2023

StarStarStarStarStar

James and his crew did a great job finding the problem with my car. I had taken my car to 2 different automotive places. They could not find the problem with it. James crew found it and got it done to perfection. They went far and beyond to get it done.

Reply from the business:

Aug 25, 2023

Thank you for your very kind words Lonnie as we work hard to managed expectations as well as deliver a Safe & Proper Repair. We truly appreciated the opportunity to serve you and know we are blessed to have clients who appreciate what we do and why we do it.

Google
Milo Kamila

Jul 25, 2023

StarStarStarStarStar

Reply from the business:

Jul 25, 2023

Milo, thank you so much for you 5 Star Review.

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