Don’t bother trying to call. They never answer their phones. Go in person. Have been trying to get ahold of anyone for days, finally got the front desk girl. I received one voicemail from there and that was it. They don’t have a voicemail box, so you will be on hold for most of the day. I have been on hold for all of my hour long lunch breaks Mon-Thurs this week alone with one call back. Understand if it’s busy, but turns into a lack of communication from there. They won’t call you unless you catch them over the phone and ask for a call back. Again, if it’s busy that’s fine. But communication is awful. No review on car work, I haven’t gotten my car back because of the above issue. Hopefully soon.
Reply from the business:
Jan 24, 2024Thank you for bringing this to my attention. I apologize for lack of communication and poor customer service you experienced. I would like an opportunity to address your concerns and to earn your business, please contact me at acass@baronauto.com. I look forward to speaking with you. Aaron Cass Collision Manager acass@baronauto.com