I had an issue where my window wouldn't roll up and the forecast was full of rain. I wasn't familiar with Thurston's but called because the shop I was familiar with was backed up. They asked me if I could stop by for a quick diagnosis, identified the issue, and found the part in town. They told me they could get to it first thing in the morning despite having plenty of other work in the shop. I dropped my truck off at 7:00, and picked it up at 8:30 with a smaller bill than they estimated. I'll definitely be back when I need more work done.