In April our vehicle was damaged by debris from the road and damaged the grille and the distance sensor on the front of our vehicle. We received the estimate and were told some of the parts (sensor) were on back order and we would have to wait. One month later (May) the same vehicle was rear ended on the highway and we had to get a new estimate. The car was no longer drivable without repair. We left it with Baron since they did have the parts to get it drivable again. It was in the shop for 30 days, all while we were paying for a rental car. It ends up they had fixed the vehicles rear bumper within a few days and were just holding the vehicle waiting for the missing part. I had to call to get the vehicle back so we could stop paying for the rental. Every month after I reached out because no one from Baron was keeping us updated. Eventually (in October) I asked if they would fix the grille so the car would look fixed while we continued to wait for the last part. They agreed to do the fix. I asked how long they would need so I could schedule the repair to work around our schedule. They told us two days would be more than enough time. On the second day two hours before they close I called for an update. The update "they recalibrated the sensor (it was never broken) and it won't be done in time". We waited the whole weekend and an extra day to get our vehicle. They had our vehicle for two estimate inspections plus 30 days and they never considered testing the sensor to see if it actually needed replaced. They were terrible communicators and I had to force their hands to get the vehicle fixed. We will never use Baron again and we told our insurance to remove them as a "preferred repair location".