I'd like to begin my review by expressing sincere appreciation for the front office staff at Baron BMW Collision Center. Their professionalism and friendly nature are truly a standout, going above and beyond to make you feel welcomed. However, the same cannot be said about the center's overall communication and service efficiency. Despite the warm reception, the experience was unfortunately marred by a severe lack of communication. The task of obtaining updates on the status of my vehicle was an uphill battle, often met with uninformed responses or, worse, no response at all. An example included a voicemail I received saying Baron would not be able to receive my car on their lot however the car had arrived three days prior. For a center of this caliber, one would expect seamless communication and regular updates, especially considering the reputation of the BMW brand. Moreover, the time it took for an estimate to reach my insurance company was more than disappointing; it took over a week. This inefficiency not only put a pause on the repair process but also caused unnecessary stress and inconvenience. It felt as though my concerns were sidelined in the hustle of their operations, which is an aspect they seriously need to reassess. The Baron BMW Collision Center undoubtedly has potential, but the glaring issues in communication and procedural delays cast a long shadow over their otherwise competent front office staff. I hope they take this feedback constructively and make necessary improvements. For now, the customer experience unfortunately doesn't match the high expectations associated with the BMW name.