I brought my car in after being rerended by an asphalt truck. My car was fairly well damaged and being that it's a hybrid parts are not easy to come by. They stayed in constant communication with me regarding parts arriving, and an estimated time of my car being returned. I cannot tell you how much this company is leaps and bounds above the big chain stores. I would recommend them to my mother, and my children and for me that saying a lot. hard working, No nonsense men. Their business is professional, and if I ever need a auto body shop again.......you better believe im going back to them.