CARSTAR Crystal Lenexa
Auto body shop in Pomona, Kansas
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Brian Dean and his crew always take care of our fleet great company and managed by Brian couldn’t ask for better
Reply from the business:
Apr 21, 2024Thanks for the positive feedback, Jim. We're happy to hear you had a great experience at CARSTAR Crystal Lenexa!
CARSTAR Crystal Lenexa is so trustworthy. They have been extremely helpful, efficient, communicative, and informative. They are honest and very professional. I highly recommend them!
Reply from the business:
Mar 21, 2024Hi Molly, thank you so much for the positive review! We're glad you had a great experience at CARSTAR Crystal Lenexa. We're grateful you chose to bring us your business, and if you ever need our services again, we'll be happy to see you.
They repaired our Genesis G80, it not only looks good as new…they finished sooner than they estimated! AND they washed and vacuumed it out!! They were also amazing with communication via phone and texts with updates. HIGHLY RECOMMEND!!!
Reply from the business:
Mar 21, 2024Thanks for taking the time to leave us a positive review, Heather! Your feedback means a lot to us at CARSTAR Crystal Lenexa, and we're glad you're satisfied with the work done on your vehicle.
My experience has been great. I'm thinking of causing another accident so I can relive my experience. Seriously, the folks at Carstar have been professional, friendly and even sent e-mail notices about their progress with my car. And, one more thing: They did a great repair job. Thank-you, folks.
Reply from the business:
Mar 21, 2024Thanks for sharing your positive experience, Michael! We strive to be the best in the business, and we're glad to hear we accomplished that goal.
If I could give a negative star I would!! DO NOT TRUST THESE PEOPLE WITH YOUR VEHICLE!! I had insurance have them replace bumpers and grill. I got my truck back with a BROKEN parking break! When brought back to them Brain Walter’s admits his workers broke it and refuses to make it right and pay for it out of their own pocket! Pathetic shop. They do not treat customers correctly. Not satisfied! Now I have to put my money into lawyer to get my truck done properly!😡 DONT TRUST THESE PEOPLE! They will hands down hide breaking something and when caught they admit it and refuse to fix what THEY BROKE!! DONT TRUST THEM! 100% have proof!
Reply from the business:
Mar 21, 2024Sorry you feel this way as it wasn't our decision it was the insurance company that refused to repair what was wanted along with all the insurance fruad that was tried on this claim. Thanks
Being fully transparent, this wasn't my choice of shop after I had my accident back in November. However, it was a shop that my insurance worked with, so I went in blind (and a bit apprehensive) but was pleasantly surprised. Everyone I met with there was kind, courteous, and efficient. When there were some mix ups with insurance and hoops to jump through, the CARSTAR team took care of me. I was genuinely impressed at every turn. Brian was awesome at keeping me updated and making sure everything was done right. The work on the car got taken care of and looks great. They were quick, excellent with communication, and great to work with. Genuinely a pleasant surprise - dealing with a car accident, insurance, and repairs isn't fun. They made this part easy and I am so thankful for how stress free the experience was.
Reply from the business:
Mar 21, 2024Thanks for taking the time to leave us a positive review, Thomas! Your feedback means a lot to us at CARSTAR Crystal Lenexa, and we're glad you're satisfied with the work done on your vehicle.
Fixed my dented hatch and bumper in just under two weeks,got it back to looking like new and my car was filthy from the snow we had at the time of me dropping off the car, and car star cleaned my car inside and out, I didn’t expect that , but it was a great surprise, thank you carstar.
Reply from the business:
Feb 21, 2024Thanks for taking the time to leave us a positive review, Linda! Your feedback means a lot to us at CARSTAR Crystal Lenexa, and we're glad you're satisfied with the work done on your vehicle.
Oh my, My car looks brand new. They did a great job fixing it. Thank you, thank you for a beautiful job well done
Reply from the business:
Mar 21, 2024Thanks for sharing your positive experience, Karen! We strive to be the best in the business, and we're glad to hear we accomplished that goal.
The folks at Carstar Crystal Lenexa were amazing. My car looked so good once I picked it up. They even cleaned every section of my car and it looked brand new. They were very friendly and responsive.
Reply from the business:
Feb 21, 2024Thanks for sharing your positive experience, Aly! We strive to be the best in the business, and we're glad to hear we accomplished that goal.
The people were friendly and very helpful. They did a great job And finished before they originally told me. I highly recommend this company.
Reply from the business:
Feb 21, 2024Thanks for sharing your positive experience, Carmen! We strive to be the best in the business, and we're glad to hear we accomplished that goal.