I had a large 4 wheel wagon fall from ceiling mounted shelving onto the hood of my car and it lefts multiple dents, scratches, and the two of them left creases in the hood. I searched several paintless dent repair places but the reviews on this them noticeably stood out and now I understand why. I dealt with three different people and all of them were extremely nice throughout the process. The day of, I dropped it off at 9 and had it back looking perfect 3 hours later. I sincerely couldn't be happier with the result and they were so good to work with, I wouldn't hesitate to go to them again for any work I'd need done.