These guys are an ethical option for those who do not know the field of mechanical repair. I know this as I am myself a life long mechanic who has aged to a point I prefer not to perform many of the repairs I used to do for myself. I know they are ethical as I have watched with a close eye and they do the right thing. This is almost a lost behavior today. They also observed the appointment time as set and started the work almost immediately which is not common anymore. Folks, if you are at the mercy of a lack of automotive repair expertise, this is the place to go for fair and honest work. That's my $.02!