I dropped off my Subaru after being hit by an 18 wheeler. Gerber took care of everything extremely quick. I was in and out within 3 days. They even helped me get my rental, as well as checked it in with enterprise when I picked up my vehicle. They also offer life time warranty on their repairs for peace of mind. 10/10

Gerber Collision repaired my car after an accident and did a sloppy job. About a month after the repairs, I took my car to the dealership for a 24,000 mile service. The dealership informed me that the lug nuts on my wheel were loose and that they were unable to tighten them. They also mentioned that one of the lug nuts was missing altogether. I told them I would have Gerber Collision take a look since they just did the repairs. I called Gerber Collision to discuss the issue and spoke to Jason (manager). He was extremely rude and defensive. He blew me off and even insinuated that the dealership was lying to me. Luckily, I involved another Gerber Collision location and they were amazing. They reached out to the insurance company for permission to take a look at my car and give a second opinion. After the mechanic looked at my car, they called me back and apologized profusely saying they were appalled by the work that had been done on my car. Several dangerous mistakes had been made. The front stabilizer piece was missing and a tire and lug nuts needed to be replaced among a slue of other issues. The repairs were so extensive it ended up costing an additional $1,300. It is completely scary that I was driving my car in this condition.

Highly recommend this shop for any body shop needs!! They were in contact frequently, letting me know where things were at in the process. Everyone from office staff to management was very polite, patient with questions, and understanding of a not so fun situation. I also received a follow-up call a few days after picking up my vehicle just to make sure I was happy with everything and had no issues!!

No open appointments for the next few weeks..

The estimate was completed quickly during the appointment, just having to wait a week to get the appointment doesn't sit well with me

Back in 2018 when they were still branded as CarStar, I had to take my truck here because of a collision and this was the shop that insurance sent me to. Upon picking it up, I could here binding in my front differential when my 4wd was enabled. This place refused to address it stating that if it functioned, there was no need to look any further. Two months later, while using 4wd, I heard a loud pop in my front differential. I called back and was basically told to kick rocks, it wasn't their responsibility. I did my 4wd service at 100k miles and there were metal shavings in my front diff from the accident that cause the seat the seal sits in to wear down. Because of this, my front differential now leaks on one side and will require that I replace the entire housing to address it. DO NOT take your vehicle here if you want people that actually care about getting it back to whole after someone else damages it.

I cannot say enough good things about Gerber Collision. I had to have a fender replaced and the entire process was as painless as it could have been. The online estimate was easy and it was reviewed when I brought the car in for my appointment. I never felt like I was being upsold on anything, and had a very pleasant conversation about something on the estimate I didn't feel was needed. There was clear communication during the entire process and my car was ready early. I don't say any of this lightly; I was dreading taking in my car for auto body repairs, but the entire staff made it as pleasant as it could be considering the circumstances.

Gerber was my insurance company's preferred collision center, so I didn't know what to expect. Great, clear communications regarding what to expect, and what was covered. I appreciated the regular progress updated via the text. My car looks fabulous! Not only were the repairs perfect, but the car looked way better than before the collision. I'm so glad to know there is a reliable collision center right in Waldo.