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Firestone Complete Auto Care

Auto body shop in Olsburg, Kansas

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42 Reviews and Ratings
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Edward Ruiz

Oct 25, 2023

StarStarStarStarStar

I called and they took care of the problem with no problem. Extremely professional service with a very low price . I recommend with confidence

Reply from the business:

Oct 25, 2023

We're happy to know our team took good care of you and your vehicle Edward! Thank you for your positive review, and we appreciate you choosing Firestone! Have a fantastic rest of your day! ^Nicholas

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Jeffrey Kennedy

Sep 25, 2023

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Was told during an oil change that a tire on my F-250 was not able to be plugged and had to be replaced. Took the truck to discount tire where I had purchased the tires and had replacement insurance. They were able to plug the tire fine and dunk tested it. Feel like they just wanted to have me buy a tire. I also think they over charge for an oil change. Paid 240 for an oil change. My super duty takes 13 quarts of oil but this is expensive. Will no longer be going to Firestone in Manhattan.

Reply from the business:

Sep 25, 2023

Hello Jeffrey , we are sorry to hear you had this experience with a tire repair service at one of our Manhattan stores. We would like to make sure your concerns are addressed. Please email us at socialcare@bfrc.com with the complete details of your experience, the full store address, any related invoice numbers, and your contact information. You are a valued Firestone customer, and we look forward to hearing from you. ^Shonya

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Andrew Hudson

Sep 25, 2023

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First time I used Firestone and it was to replace a wheel bearing. They inspected it and told me that the passenger side wheel bearing was needing replaced so I had them replace it. Fast forward one year (13 months), that same wheel bearing was found to be very loose and shot and when I spoke to a employee at the shop they said it only had a 12-month warranty (which expired last month) and they probably would not do anything with it. I had a new shop look at it and replace it at half the cost with a lifetime warranty on the part. Never will I be using Firestone for again for anything.

Reply from the business:

Sep 25, 2023

Hello, there. Thank you for making us aware of your experience. We're sorry to hear that this happened after the service you received. Your satisfaction is important to us, and we apologize for any inconvenience your experience may have caused you. Please feel welcome to email us at socialcare@bfrc.com with these full details of your visit, the store location, and your contact information. This is to ensure your concerns are addressed by the appropriate team. We value your business with Firestone, and we hope to hear from you soon. ^Mariah

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Mistik Cubing

Sep 25, 2023

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Deserves 0 stars. Took my car in for an oil change. Took 5 hours, After bringing my car into another shop for a separate issue a week later, they found during routine inspections that my oil whad not been changed in a long time. HOW COULD FIRESTONE TAKE 5 HOURS AND NOT EVEN CHANGE MY OIL.....PATHETIC

Reply from the business:

Sep 25, 2023

We appreciate your review and apologize that this has been your experience with service at this location Mistik. We'd like to assist with addressing your concerns as we understand how frustrating this can be. Please email socialcare@bfrc.com with your contact information, invoice number from service, and any other pertinent details of your visit. Thanks for choosing Firestone, and we hope to receive your email soon. ^Nicholas

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Grant Bailey

Sep 25, 2023

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Caused $1,400 worth of damages!!!! I brought my truck in to firestone for an oil change. During this oil change, they found that my alignment was "slightly off", and that they could do a quick alignment to "improve my mpg". I live in Manhattan and commute to Nebraska for work. It was in my drive the same afternoon that I got my car back, that I started to hear odd noises, and experience weird vibrations from my car. I took my car in to another automotive store in Lincoln Nebraska where I was told that my truck's ball joints were extremely loose and damaged and that my alignment was completely off. This caused 1400 worth of damages and repairs to my car. This shop in Lincoln told me that my alignment done by firestone Manhattan the previous day had been done incorrectly, either putting too much pressure on my ball joints, or prying on my suspension incorrectly which loosened the joints causing them to get damaged. After presenting Firestone Manhattan and Corporate with all of the necessary paperwork and information, THEY HAVE ADMITTED THEY DID NOT DO THE ALIGNMENT CORRECTLY AND DAMAGED MY BALL JOINTS. however they will not pay the bill... even more interestingly, the shop in Lincoln found that my oil had not been changed in NEARLY 15,000 MILES..... This means that the last 3 times I had taken my car to this firestone location, they had not changed my oil whatsoever. Flakes were found in my oil signifying engine damage. Who knows how much that will cost to repair when the engine dies pre-maturely... .Moral of my story, do not come here at all costs. they are damaging cars due to their lack of care and have destroyed my car and my wallet. DO NOT COME HERE EVER.....

Reply from the business:

Dec 25, 2023

Hello Grant, we are sorry to hear about your pricing concerns and would like to hear more details. Please, send us an email to, socialcare@bfrc.com, with full details, your contact information, and any applicable invoice numbers. Thank you for choosing Firestone, we hope to hear from you. ^Alicia

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John Bruckerhoff

Sep 25, 2023

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Incompetent. They keep sending me emails for someone else's service despite me calling and telling them to remove my email. I have invoice, card info adress name phone number and vin

Reply from the business:

Sep 25, 2023

Hello John, we apologize for your recent experience at our location. We understand how upsetting this must have been for you and would love to help you receive a resolution to your satisfaction. To successfully ensure we do so may you please email us at socialcare@bfrc.com including your best contact number, exact details of store encounter and any invoices applicable. Thank you for being a Firestone customer! ^Madison

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Suzanne Fehr

Sep 25, 2023

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It takes them 2+ hours to change one tire

Reply from the business:

Sep 25, 2023

Hello Suzanne, we are sorry to hear of the long wait for service at our Manhattan store. We would be happy to address your concerns. Please email us at socialcare@bfrc.com with the complete details, store's full address, and your contact information. We value your business with Firestone and hope to hear from you soon. ^Jason

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Cailin

Aug 25, 2023

StarStarStarStarStar

I have gotten several flat tires and Firestone has always been able to get me in fast and fix it affordably. I also got new tires from here and they have held up well.

Reply from the business:

Aug 25, 2023

Hello Cailin, We appreciate your business, and thank you for the 5-star review. We hope you will visit us again soon. Thank you for choosing Firestone for your auto care needs. ^Sarah

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Vardell Valentino (Jade)

Jul 25, 2023

StarStarStarStarStar

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Jennifer Pilarski

Jul 25, 2023

StarStarStarStarStar

Reply from the business:

Jul 25, 2023

Thank you, Jennifer, for leaving us the 5-star review, it is truly appreciated! Thank you for choosing Firestone! ^Shonya

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