They did amazing service on my vehicle when it was in desperate need of it! The staff was very friendly and accommodating. Definitely recommend!

Don't go here. The mechanics are incompetent and also lie about even working or fixing your vehicle when they actually don't even touch it. They'll just charge you for the supposed work they did. Earlier this year I sent my son to have my suspension and steering fixed in my car. The mechanic there made my son literally buy every suspension component and steering column new because they could'nt even figure out the cause of the problem or just simply didn't care. After spending over $1,500 in new parts and about $1,200 in fake labor from Williams i decided it was best i go to another mechanic because my son realized too late he was being scammed. In the end after they supposedly replaced every suspension component, which i bought, the issue still persisted and they basically said that they didn't know and could no longer help. Seriously??? I took it to another mechanic in town and he immediately noticed that most of the suspension components were not new and he was able to fix the issue with new strut mounts that only cost $100. That's funny because Williams made me buy the same strut mounts and they allegedly replaced them. Well they never did along with other suspension parts I was forced to needlessly purchase. This means all they did was scam and didn't even work on my car half the time, if at all. They have zero integrity. It's sad to see this business become gutter trash because in the past they were great. If you don't want to empty your bank account or be lied to, then stay far away from this place. There are much much better auto repair businesses in town that are actually honest. As an elderly woman with a heart condition, the stress of the situation was detrimental to my well being. The invoices and service records were under my son's name. Which is irrelevant to the fact that your business does not provide honest service. Have a good day.

My family and I were driving from Wichita to KC for the weekend, pulling a trailer to help a friend with his new house. OBD Scanner reported Cylinder 1 misfire about 8 miles outside Emporia. Limped to a couple different auto repair shops to see if they fit us in, late afternoon on a Friday, about 4P we arrive at Williams Towing and they agreed to take a look. Diagnosis came back that the ignition coil was bad. They got the part from NAPA, installed it, and got us on our way by closing. Great team, thanks again!

Competent, friendly, and reasonably priced in my opinion. My regular mechanic and other automotive needs, for now.

Passing through when we discovered a brake issue. They didn't hesitate to help us and took care of us quickly! Highly recommend. Thank you!

Great team of mechanics...

I took a vehicle in to get repairs done. The repairs were done quickly. They even went above and beyond to let me know of parts that had wear but were still in tolerance and that I shouldn't change them yet. Lastly it was an oversized vehicle and they took the time to take it to the next shop for the alignment. I was very pleased and will definitely take my vehicles back for any future repairs.

I was so impressed by Williams. They fit me in quickly and were able to fix the problem the same day. I'll definitely be returning there the next time my car needs service!

Three years ago, I trusted this company and they did an excellent job. Over the past few years, I have been charged for items in my vehicle that THEY have broken. A hose was broken because the mechanic dropped his tool. This has happened twice on two separate vehicles. On another occasion, they gave me an estimate for an oil leak repair for $1200 that the front desk felt was urgent. As I questioned this, I was fortunate enough that the mechanic who worked on the car walked through. He said the leak was very minor and just needed to be noted in the paperwork. Due to the age of the car, he stated it was not an issue and he felt it did not need to be repaired. On another occasion, we got an estimate for $1500 for work and a long list of necessary repairs. We got a second opinion from another mechanic. The other mechanic found a leaking hose and did not charge us at all since it was so minor of a repair. The car has worked fine for the past 9 months. I know that there is a 3 year warranty on their work, but I brought my truck in for a repair that cost me several hundred. It worked for a few days and the SAME issue returned. I took it back and they said it was a completely different problem and I was charged an additional amount for repairs. I know longer have faith in this company. I am not sure why I kept trusting them. I thought possibly it would get better.