Showed up today to drop my car off because it needs repaired from an accident that happened on the 14th. State Farm set everything up stating that today at 11 I would be getting repairs done. When I got here I was told it was just an estimate. Insurance told me everything was taken care of. Now I have to figure out how to get a rental car again because it won’t be able to be brought in to be fixed until the 8th or after. Staff was incredibly rude about the entire situation insinuating that they didn’t receive the same information I did, which may be true, but they should have done a better job at communicating with myself and insurance since there was obviously a huge miscommunication. Because now my vehicle will be going almost a month without being repaired. I submitted everything I was instructed to submit. This also isn’t the only time this has happened, they made a comment about this happening to lots of clients recently. So obviously that’s an issue between them and insurance and not the party who’s trying to get their vehicle repaired. No efforts to squeeze it in or make it right. Will update rating after the vehicle is fixed unless that gets messed up too. Attitude with the estimate agent (Rebecca) and front desk lady were extremely unprofessional. Felt personally attacked when I just came in and communicated what was passed on to me by insurance without being rude, didn’t cause a scene or make a big fuss. Was genuinely confused and trying to figure out where the disconnect was, and this is what happened.