Noller Topeka Collision Center

Auto body shop in Meriden, Kansas

4.5
StarStarStarStarHalf Star
21 Reviews and Ratings
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Tord B

May 18, 2024

StarStarStarStarStar

I took my BMW here after two separate accidents and when these guys were finished with it, it was like nothing ever happened :)

Reply from the business:

May 18, 2024

Thank you so much for taking the time to share your positive feedback. We're thrilled to know that you received great service from our team and your BMW is back to normal. Thank you for trusting us!

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Dave Gift

May 10, 2024

StarStarStarStarEmpty Star

They did a very good job restoring my vehicle after being rear-ended this summer. Although there has been communication issues with the other parties insurance, I have been very happy with how they have worked on my car. In fact, the body looks better now than when I bought it used in 2016. I would really rate it 4.5 Stars. I highly recommend this business.

Reply from the business:

May 17, 2024

Thank you for sharing your feedback with us! We're delighted to hear that you're happy with the restoration of your vehicle after the unfortunate rear-end incident. While we regret any communication issues with the other party's insurance, we're glad to know that overall, you've been satisfied with our work. It's fantastic to hear that your car looks even better now than when you first bought it! Your recommendation means a lot to us, and we appreciate your understanding and support. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. Thank you for choosing us!

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Randy Hamman

Apr 26, 2024

StarEmpty StarEmpty StarEmpty StarEmpty Star

Estimate was off more than $700.

Reply from the business:

Apr 26, 2024

We apologize for any inconvenience or frustration caused by the discrepancy in the estimate. Your satisfaction is important to us, and we strive to provide accurate and transparent pricing to our customers. We understand the importance of budgeting and planning, and we regret that the final cost exceeded the initial estimate by such a significant amount. Please reach out to us directly so we can address your concerns and work towards a resolution. Your feedback is valuable, and we want to ensure that your experience with us is positive. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right.

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Tucker Adams

Apr 24, 2024

StarStarStarStarStar

Reply from the business:

Apr 24, 2024

Thank you so much for taking the time to review us. We're thrilled to know you had a 5-star experience with our team. Thank you for choosing us!

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Joseph Reynolds

Jan 24, 2024

StarStarStarStarStar

Easy to work with and they took care of my truck. It looks brand new like the accident didn't even happen

Reply from the business:

Jan 24, 2024

Thank you for sharing your positive experience with the Laird Noller Collision Center! We're delighted to hear that our team made the process easy for you and took great care of your truck. It's fantastic to know that your vehicle now looks brand new, and you feel like the accident never happened. Our goal is to provide top-notch service, and your satisfaction is our priority. We appreciate your trust in us and we're here to help in the future should you need us. Safe travels, and thank you for choosing Laird Noller Collision Center!

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Karen Kiefat

Jan 24, 2024

StarStarStarStarStar

They are there to work for you. Very polite and respectful to the customers. They see to it that the customers are satisfied.

Reply from the business:

Jan 24, 2024

Thank you for taking the time to share your positive experience with us! We're delighted to hear that our team at Laird Noller is dedicated to working for you, providing polite and respectful service to ensure customer satisfaction. Your satisfaction is our top priority, and we appreciate your kind words. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to serve you! Safe travels, and thank you for choosing us!

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JIM MAYFIELD

Jan 24, 2024

StarStarStarStarStar

They did a great job. Thanks.

Reply from the business:

Jan 24, 2024

Thank you for your review and your business! We are thrilled to hear that our team took great care of you and did a great job. Please don't hesitate to reach out for your future needs. Safe travels!

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William Allen (Bill)

Dec 24, 2023

StarStarStarEmpty StarEmpty Star

Slow

Reply from the business:

Dec 24, 2023

Thank you for taking the time to share your feedback with us. We genuinely appreciate your honesty and apologize for any inconvenience you experienced regarding the speed of our collision center services. We understand the importance of a timely resolution, and we sincerely apologize if we fell short of meeting your expectations in this regard. Your input is invaluable, and we are actively reviewing our processes to identify areas where we can improve the efficiency of our services. If there are specific details you'd like to share or if there's anything we can do to address your concerns, please feel free to reach out to us directly. We value your feedback as it helps us enhance the customer experience. Thank you for choosing our collision center, and we hope to have the opportunity to serve you better in the future.

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Connie Wilson

Dec 24, 2023

StarStarStarEmpty StarEmpty Star

Reply from the business:

Dec 24, 2023

Thank you for your review and for sharing. We are so sorry to see that we did not provide a 5-star experience and did not meet your expectations. We truly value your feedback and your business. Please feel free to reach out to us directly with any feedback about how we can improve for the future.

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Suzanna Hamilton

Dec 24, 2023

StarStarStarStarStar

Our son's car was taken to Laird Noller Topeka Collision Center due to damage from hitting a couple of wild animals. Terry is an honest guy who puts his clients first. He explained in detail what was required to fix the car and made certain the parts were up to standards. Sierra is a wonderful person who did a great job keeping us up to date on the status of the car.

Reply from the business:

Dec 24, 2023

Thank you for taking the time to share your positive experience with us! We're delighted to hear that Terry provided transparent and detailed explanations about the necessary repairs, ensuring that the work met high standards. It's also great to know that Sierra kept you well-informed throughout the process. We truly appreciate your kind words and your trust in our team. If you ever need further assistance, please don't hesitate to reach out. Safe travels, and we look forward to serving you in the future!