I called today, to ask general questions. There was a female that answered the phone, that was very rude. She had no phone etiquette and was very disrespectful. A first impression is very important, if you are answering the phone. Customer Service is important and courtesy! Potential customers or new customers, is how you get business. I have never experienced this on a first phone call! If you are that rude over the phone, how are you in person? I chose Butler Muffler & Auto Repair. The person that answered the phone at Butler was respectful.