Dear Kathy Ramsay, Thank you for taking the time to share your positive experience with us. We are delighted to hear that you had a great experience with our customer service and service technician. We strive to provide the best service possible and it is wonderful to hear that we have achieved that with you. We are so glad that you would not take your vehicle anywhere else and we look forward to continuing to provide you with excellent service. Sincerely, Toyota Service Center