I spoke with Chris on June 6 , give or take, would find a front bumper & some kind of plate behind the bumper. Thought maybe they were busy so I waited. In July, I called Dawn & Chris had told her nothing. She would order & would schedule me. I waited again and called. Said their painter had walked out & would wait to see how the new one worked out.. Mind you I took my car in June & now it's August. Dawn said I was at the top of her list & now we're nearing the end of August and again no phone call. Either this place is overpriced and doesn't need the business because they're rich or they are out of business. I wouldn't take your car here. Extremely unprofessional. They wasted 3 months of my time & now have to take it somewhere else. Zero stars. Shame on them!

Very thorough and answered all of my questions and dealt really well with my insurance too.

Fantastic customer service and quality craftsmanship! Performed a last minute buffing request when we arrived to pick up, great attitude and glad to help. Thanks !!!

Did not follow through with anything they agreed. My hood isn’t aligned. OEM parts were not used. My door handle was broken/gets stuck after repairs didn’t have that issue before. Head lights/assembly were not corrected like promised. Agreed to total out the car then at last minute said that’s not what the numbers show. Also agreed to do a payment plan for a month or so for the deductible- then after two weeks we received a notice/voicemail stating we had until the end of the week. Every time i tried to call to discuss this i was told the person i needed to speak to was out of town or on vacation. I was constantly told they were too busy to answer phone calls and they couldn’t call back. I will no be returning not even to have the door handle fixed like y’all said. Sadly i picked you guys when my first choice was the best body shop- I’ll continue to go there and recommend everyone else does too!

They will tell it like it is. Chris listens and is knowledgeable

Great service!

This place is fantastic in every way from start to finish. I'm not going to bash on my car insurance because all-in-all they've been great. This situation just happened to be a little ' sticky. ' The motto here is ' we make friends by accident ' , which I think is a pretty clever motto. Well, let me tell you about the ' friend ' I made. Her name is Dawn and she was the estimator that handled my body work insurance claim. From the very moment I spoke to her for the first time I knew the experience was going to be great... she was absolutely one of the most knowledgeable, caring, professional and I could go on and on. She was on my side every step of the way and she had to go through my insurance policy ( or the other partys', I'm not sure exactly ) to give them estimates of the damage and they replied back with an approval. Actually, something just popped into my head. The wreck was not my fault and ironically the other party had the same insurance company that I did. Of course the other party's claims adjuster tried to put the blame on me. She tried to twist the story as many ways as she could to catch me in a lie or whatever. She kept saying ' I can't see that in my pictures. ' Well guess what, MY claims adjuster had called me to tell me that the other partys' insurance had accepted responsibility. When I spoke to the other partys' claims adjuster that was far from the truth. She grilled me for an hour trying to get me to say the wrong thing. She also kept saying ' I don't see that in what I'm looking at ' ( Google maps ), I got out in the freezing cold rain to go take more pics so she COULD see what she needed to see. I forgot to mention that the other party admitted fault at the time of the accident and it was clearly obvious it wasn't my fault. So, let's get back to Dawn: absolutely amazing! I won't take my cars anywhere else and I will refer everyone I know who needs body work on their car to her ! I will add pictures tomorrow, I haven't taken any since I picked it up. Silly me !

Great. My car is good as new. And I am happy.