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James Kaberline

Feb 24, 2024

StarStarStarStarEmpty Star

They went above and beyond for me. I bought a new to me car. I had a bolt that had snapped off while trying to remove the license plate. One of the 2 bolts that hold on the license plate. I took it a local auto shop to see if they could get out the bolt. They tried to drill it out and then took a torch to it. They burned the paint. I had to ask them what H they were thinking. They never got out the broken bolt. I took it to classic Collision Center. They fixed the paint, and replaced the bolts. I will say this, there has been a time or two, when my expectations were different from theirs. The owner (John), has always taken care of things to where I am satisfied. Thanks John. 02/20/24, After much reflection I am deducting one star. Let me tell you why. My car was wrecked during Covid. I had a conversation with one of the sons. Not sure of his name, but when I complained that they had the car for months while doing the repair. He became upset and blamed it on not being able to get parts due to Covid. I believe that to be true, but when I went to pick up the car they had only washed the half of the car they had worked on. The rest of the car was covered with about a quarter inch of dust. There was even a stain on top of the car where someone had left a coffee cup (It did wash off). I was also missing a hubcap on the driver’s side that was lost during the accident. I asked John about it as it was lost during the crash, and he indicated they would replace it at their cost. Toyota was mighty proud of those covers, and I told him I would take care of it. At this point I still gave them 5 stars. They did a great job of matching the paint. Fast forward about a year or so, and my son wrecked the car. I had put out a substantial amount of money to repair the paint prior to the crash. My insurance company in my opinion shorted me on the cars value, and that one son of John’s found my distress at the loss of that car as amusing. Maybe if I were rich the loss of that car would not have hurt, but I have struggled all my life, and I truly did not appreciate that.

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