JOHN HOFFER BODY SHOP
Auto body shop in Lyndon, Kansas
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Reply from the business:
May 24, 2023Thank you Jesse for the 5 stars!
Reply from the business:
Jun 24, 2023Very much appreciated Chance!! Thank you!
Above and beyond customer service! Got us back on the road within a month and it drove just as good as before the accident. Curtis and his team did a wonderful job!
Reply from the business:
May 24, 2023Thanks for the 5 stars Louis! Glad we could get you back out on the road!
I had my Chrysler 200 towed to John Hoffer because they are a Chrysler dealer and my car had engine and body damage after an accident. I am use to getting an estimate the same day. The service department manager (engine) said take it to the body shop. The body shop manager said take it to the service department. Both didn't have good things to say about each other and I'm the customer. I don't need to know about your internal problems, just fix my car! They stated they were way behind and couldn't get me an estimate right away. It took over a week and a half to get an estimate! This even included me calling multiple times and involving the general manager. This also including my insurance adjuster going to their shop and writing up the body shop estimate. He needed help on the engine estimate. They finally come back and tell me that it is totaled. My insurance adjuster talks to me and says he isn't very happy with their bill. Initial cost to tell me that my car was totaled came in at $2300! To tell me the car was totaled! This included the tow bill. I understand that. This includes the diagnostics on the engine. I understand that. This includes a repair cost. I don't understand that. They were also charging around $60 a day for storage! Why would they ever hurry on an estimate when they get $60 a day for storage. Horrible experience. Tons of phone calls and many new gray hairs.
Reply from the business:
May 24, 2023Thank you for the 5 stars!!
Curtis will definitely take care of you here..highly recommend for your bumps and scratches and much more...
Reply from the business:
May 24, 2023Thank you for the great review! However, it is the amazing team here that makes everything seem so easy.
I will continue to use John Offer's dealership, for anything I need done I will also continue to recommend. They have always been like family to me.
Reply from the business:
May 24, 2023Thank you Ann!! Come by anytime!