Holm Automotive Service Center
Auto body shop in Longford, Kansas
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I brought my truck in for a full Auto Detail. I was called that it was ready for pickup. I went to get into my truck and the radio screen was damaged during the detail. It displayed a solid white screen. I left my truck. They gave me a service loaner car to use. Hopefully, my truck will be fixed soon. Since they have to take it to the Ford Dealer to get fixed. I Farm and Ranch. So, not having a truck at the moment is not good. I’m very disappointed to say the least
Reply from the business:
Apr 25, 2024Thank you for your patience while we work to resolve the issue. We understand how frustrating damages can be and we appreciate you accepting the use of a loaner while a remedy is found. We hope the issue is quickly resolved to you liking. Sincerely, the Holm Automotive Team of Abilene.
Vary professional with handling the problem.
Reply from the business:
Apr 25, 2024Always a pleasure Ed, we look forward to taking care of all you concerns and enjoy your business. Sincerely, the Holm Automotive Team.
This was my first experience working with the body shop and I can’t be more pleased with how everything was handled. Not only was my car perfectly repaired, they communicated the progress through the whole process from start to finish. Although things that were beyond their control delayed its completion by just a bit, they made sure that it was done properly before I picked it up.
Reply from the business:
Apr 25, 2024Abilene body shop rocks! Great communication, flawless repairs, and dedication to quality. Thanks for the 5 stars! We understand that unexpected delays can be frustrating, and we appreciate your patience. We're glad you're happy with the final outcome! Sincerely, the Holm Automotive Team of Abilene.
I always receive 110% of customer service when I take my vehicle in to Holm Automotive. Friendly, courteous and thorough performance. Thank you to the whole team for a great experience.
Reply from the business:
Apr 25, 2024Thank you for recognizing our friendly, courteous, and thorough team. We'll be sure to share your kind words. We're looking forward to your next visit with us! Sincerely, the Holm Automotive team of Abilene!
Well had door fixed due to deer. Then I had to come back in 2 weeks to have oil change . They di great. Jamie's the greatest! Chuck great too. They were all helpful. And thank you for selling us another vechile. Ross and Chris are super great!
Reply from the business:
Apr 25, 2024Sounds like the dream team in Abilene scores again! Thanks for acknowledging the efforts of our collision an service center. The highly skilled techs do amazing work and they will appreciate that you noticed. Sincerely, the Holm Automotive Team of Abilene.
Helped figure out how to get disabled car to their shop for repair. Then they worked with GM to determine that the battery had an internal short leaving the car totally INOPERABLE. Skilled techs worked with Corporate team to correctly resolve the issue. New Battery which had internally shorted at only 15 months. Thanks Cliff Ascher
Reply from the business:
Mar 25, 2024Thank you Cliff! our shops are filled with bright technicians who are constantly training to keep up on the innovations in these complex vehicles. They will greatly appreciate your acknowledgement. Safe travels this spring! Sincerely, the Holm Automotive Team of Abilene.
Service personnel always greet you when you come,Jaime explained what services were performed and what the cause of the issue on why they did the service. Had a little hiccup with my card but was rectified quickly. Also all the service area tech are friendly and willing to you to get the best needs for your car.
Reply from the business:
Mar 25, 2024Thanks for the feedback! We appreciate you highlighting Jamie's clear communication and the friendly service of our entire team. We understand hiccups happen, but we're glad it was resolved quickly. At Holm Automotive, we're committed to your car's well-being. See you next time Gary! - Sincerely, th e Holm Automotive Team of Abilene.